Customer Service Director

21 hours ago


Leeds, Leeds, United Kingdom Benefit Cosmetics UK Full time

We are seeking a highly motivated Customer Service Director to join our team at Benefit Cosmetics UK. In this role, you will be responsible for delivering exceptional customer service, managing the retail operations of our airport counter, and driving sales growth.

The estimated salary for this role is £30,000-£40,000 per annum, depending on experience. As a leading brand in the beauty industry, we offer a dynamic and fast-paced work environment, with opportunities for professional development and career advancement.

Key Responsibilities:

  • Customer Service: Deliver exceptional customer service, responding to customer queries, resolving issues, and providing product information.
  • Counter Operations: Manage the daily operations of the airport counter, ensuring a high level of customer satisfaction, and maintaining a clean and organized store environment.
  • Sales Performance: Develop and implement effective sales strategies to drive sales growth, promote new products, and build strong relationships with customers.

Requirements:

  • Customer Service Experience: Proven track record of delivering exceptional customer service in a retail environment.
  • Leadership Skills: Ability to motivate and manage a team to achieve sales targets and provide exceptional customer service.
  • Communication Skills: Excellent communication skills, with the ability to effectively communicate with customers, colleagues, and senior management.


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