Maintenance Service Director
1 week ago
Maintenance Service Director - £50,000 per year
Talent 84 have a permanent vacancy for a Maintenance Service Director to work with a specialist utilities service provider in the UK.
Job Summary:
We are seeking an experienced Maintenance Service Director to lead our maintenance planning team and ensure that customers receive the best possible service. The successful candidate will oversee the delivery of high-volume work streams of high voltage substation and asset inspections and maintenance nationally.
Key Responsibilities:
- Manage and mentor the planning team to achieve excellent service metrics including response times, resolution rates and customer satisfaction scores
- Responsible for monitoring service metrics and resolving customer queries in a timely manner
- Resource allocation ensuring a 24/7 call out function is maintained
- Client maintenance and inspection reports are produced to meet industry standards
- Monitoring and controlling work in progress costs to ensure budgetary compliance
- Implementing improvement strategies to enhance service delivery and meet changing customer needs and market demands
- Developing service standards, policies and procedures to maintain a high level of service quality
- Ensuring health & safety requirements are adhered to at all times
Requirements:
- Degree in Engineering or relevant field
- Proficiency in asset management principles and practices
- Knowledge of electrical systems, substation equipment and relevant industry standards
- Proven project management experience
Salary: £50,000 per year
Based in the UK
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