University Visitor Services Director

6 days ago


Leeds, Leeds, United Kingdom University of Leeds Full time

**Job Summary:**

We are seeking an experienced leader to join our team as a Visitor Services Director. This role will involve managing a team of staff, developing and delivering high-quality services, and collaborating with cross-functional teams.

**Key Responsibilities:**

  • Manage a team of staff in providing exceptional customer service to visitors, students, and academics.
  • Develop and deliver high-quality services and spaces for research access, teaching, and public engagement.
  • Collaborate with cross-functional teams to ensure the maintenance and improvement of physical environments, including collections management and storage.

**Requirements:**

  • Substantial experience working in a library, cultural, or heritage collections environment.
  • Demonstrable experience delivering excellent customer service and continuous service improvement.
  • Excellent stakeholder management and communication skills.

**Benefits:**

  • Generous salary: £45,000 - £55,000 per annum (dependent on experience).
  • 26 days holiday plus 16 bank holidays.
  • Pension scheme and life assurance.
  • Discounted staff membership options at The Edge gym.


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