University Visitor Services Director
6 days ago
**Job Summary:**
We are seeking an experienced leader to join our team as a Visitor Services Director. This role will involve managing a team of staff, developing and delivering high-quality services, and collaborating with cross-functional teams.
**Key Responsibilities:**
- Manage a team of staff in providing exceptional customer service to visitors, students, and academics.
- Develop and deliver high-quality services and spaces for research access, teaching, and public engagement.
- Collaborate with cross-functional teams to ensure the maintenance and improvement of physical environments, including collections management and storage.
**Requirements:**
- Substantial experience working in a library, cultural, or heritage collections environment.
- Demonstrable experience delivering excellent customer service and continuous service improvement.
- Excellent stakeholder management and communication skills.
**Benefits:**
- Generous salary: £45,000 - £55,000 per annum (dependent on experience).
- 26 days holiday plus 16 bank holidays.
- Pension scheme and life assurance.
- Discounted staff membership options at The Edge gym.
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