Service Assurance Director

2 days ago


Leeds, Leeds, United Kingdom Resolver Full time
Service Assurance Director

At Resolver, we're looking for a skilled Service Assurance Director to join our team. This role plays a critical part in ensuring the quality of our products meets expectations.

The ideal candidate will have experience leading service quality or assurance teams, working in product or service quality/assurance roles, and has a proven track record of driving continual improvement.

We offer a competitive salary range of $120,000 - $150,000 per annum, plus benefits including market-competitive pay rates, discretionary bonus scheme, 33 days holiday, and more.

Key Responsibilities:

  • To lead and prioritise the team's effort in carrying out our approach to Service Assurance
  • To identify opportunities for improvement or risks with the approach and provide recommendations to address these
  • Provision of regular reporting to leadership on the output of the Service Assurance team
  • Review and quality assure the work of the team
  • To both carry out and drive the continual improvement of our product monitoring
  • To act as the interface between the Service Assurance team and product through the Operational Readiness process
  • Leading Service Health, Customer Health and Corrective and Preventive Action initiatives
  • To manage the completion of any actions as a result of the above initiatives
  • The identification of any gaps in our ability to identify the root cause of issues
  • To provide Resolver's product management team with recommendations on how to mitigate product risks, or to address the root cause of the issue, where appropriate
  • Where any product performance issues are related to a supplier, to provide the individual responsible with the management of that supplier any evidence required to raise the issue


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