Customer Success and Support Director
2 days ago
Job Description:
We are seeking a highly skilled Product Support Manager to manage our Product Support Team in EMEA. The successful candidate will drive customer satisfaction, revenue growth, and team productivity.
Key Functions:
- Develop and implement strategies to enhance customer satisfaction and loyalty.
- Lead the Product Support Team to achieve high productivity and individual accountability.
- Schedule Sales & Applications Engineers for efficient phone, email, and chat coverage.
- Collaborate with marketing to gather customer feedback and identify support needs.
- Three years' experience in technical sales and/or product support.
- Proficiency in sales and support processes.
- Fluent English; additional languages welcome.
- Occasional travel for tradeshows and site visits.
Salary and Benefits:
- £60,000 - £80,000 per annum.
- Company pension scheme.
- Private medical & dental insurance.
- Extensive training and development opportunities.
- Subsidized gym membership.
- Cycle to Work scheme.
- Company events.
This position can be based in one of our European offices: York (UK), Mainz (Germany), or Lyon (France).
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