Customer Service Excellence Lead

2 weeks ago


Leeds, Leeds, United Kingdom The Recruitment Crowd (Yorkshire) Limited Full time
Job Title: Customer Service Excellence Lead

We are looking for a Customer Service Excellence Lead to join our team in Leeds. As a key member of our organization, you will be responsible for maintaining and elevating our high standards of customer service and product quality.

The ideal candidate will have strong negotiation skills, proven experience in customer success, quality assurance, or a similar role, and excellent communication skills.

The Role:
• SLA Management: Adhere to strong SLA response times and ensure targets are met, focusing on maintaining a positive customer experience and promptly addressing complaints and issues.
• Complaint Management: Oversee complaints and lead investigations to ensure timelines and quality standards are met.
• Content Creation: Contribute to creating engaging content, organize video customer testimonials, and develop help videos to support customers in using our technology.

The Salary for this role is £26,000 - £28,500 + Performance Bonus + Excellent Progression Opportunities.

As a valued member of our team, you will enjoy a range of benefits and career opportunities in a dynamic, fast-growing company.

Estimated salary: £27,250
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