IT Service Excellence Manager

7 days ago


Leeds, Leeds, United Kingdom SPG Resourcing Full time

The IT Service Excellence Manager will lead the development and implementation of strategies to drive service excellence across multiple customer engagements at SPG Resourcing.

Responsibilities:

  • Develop and implement process improvements to enhance service efficiency and quality.
  • Collaborate with cross-functional teams to identify and prioritize service improvement initiatives.
  • Develop and maintain strong relationships with customers and internal stakeholders to ensure seamless communication and issue resolution.

Requirements:

  • 5+ years of experience in IT service management, preferably in a technology environment.
  • Proven track record of delivering high-quality services and driving process improvements.
  • Excellent leadership and communication skills, with the ability to motivate and develop teams.

Salary: $140,000 - $170,000 per annum, depending on location and experience. We offer a competitive benefits package and opportunities for professional growth.



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