IT Service Excellence Manager
7 days ago
The IT Service Excellence Manager will lead the development and implementation of strategies to drive service excellence across multiple customer engagements at SPG Resourcing.
Responsibilities:
- Develop and implement process improvements to enhance service efficiency and quality.
- Collaborate with cross-functional teams to identify and prioritize service improvement initiatives.
- Develop and maintain strong relationships with customers and internal stakeholders to ensure seamless communication and issue resolution.
Requirements:
- 5+ years of experience in IT service management, preferably in a technology environment.
- Proven track record of delivering high-quality services and driving process improvements.
- Excellent leadership and communication skills, with the ability to motivate and develop teams.
Salary: $140,000 - $170,000 per annum, depending on location and experience. We offer a competitive benefits package and opportunities for professional growth.
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