Cleanliness and Service Excellence Director

3 weeks ago


Leeds, Leeds, United Kingdom Royal Caribbean Group Full time

Job Title: Cleanliness and Service Excellence Director

Company Overview: Royal Caribbean Group is a world-renowned cruise line company that prioritizes delivering exceptional customer experiences.

Salary: $70,000 - $90,000 per year

Job Description:

This role involves overseeing the cleanliness and service excellence of our onboard operations, focusing on creating a seamless and memorable experience for our guests.

Key Responsibilities:

  • Ensuring the flawless delivery of all services to the highest level of expectation
  • Taking full ownership and accountability for the maintenance and cleanness of our onboard spaces
  • Managing performance expectations through open and frequent communication
  • Developing and implementing effective strategies to improve cleanliness and service standards

Required Skills and Qualifications:

  • Two to three years progressive Housekeeping managerial experience, preferably in an upscale hotel or resort
  • Bachelor's degree in hospitality management, business administration, or related field from an accredited college or university
  • Extensive knowledge of proper cleaning techniques, chemical handling, and safety-related procedures
  • Strong leadership and communication skills

Benefits:

  • A competitive salary range of $70,000 - $90,000 per year
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • Opportunities for career advancement and professional growth


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