Service Excellence Manager
1 week ago
We are looking for a Customer Experience Strategy Director to lead the development and implementation of strategies that enhance the overall customer journey at Trustgreen. With a deep understanding of customer needs and behaviors, you will lead a team focused on delivering exceptional service to our customers.
Responsibilities:- Develop and execute a comprehensive customer experience strategy, aligned with business objectives, to ensure a consistent and positive customer journey across all touchpoints.
- Lead and mentor a high-performing customer experience team, empowering them to drive exceptional service delivery and continuous improvement.
- Collaborate with and support all business functions to ensure seamless delivery of customer-centric services, fostering a culture of customer focus and excellence within the organization.
The ideal candidate will have a proven track record of developing and implementing successful customer experience strategies, with a strong analytical skillset and ability to interpret data to drive business outcomes. A Bachelor's degree in business or a related field is desirable, and the salary range for this position is £70,000 - £90,000 per annum, depending on experience.
This role offers a unique opportunity to join a leading Open Space Management Company, contributing to the development of innovative and sustainable solutions for clients and communities. In addition to a competitive salary, benefits include a company pension, additional holiday days, and an Employee Assistance Programme.
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IT Service Excellence Manager
2 weeks ago
Leeds, Leeds, United Kingdom SPG Resourcing Full timeJob Overview: IT Service Excellence ManagerOverview: We are seeking an experienced IT service manager to lead our service excellence team at SPG Resourcing. As a key member of our organization, you will play a crucial role in delivering exceptional IT services to our clients.About the Role:
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IT Service Excellence Manager
7 days ago
Leeds, Leeds, United Kingdom SPG Resourcing Full timeThe IT Service Excellence Manager will lead the development and implementation of strategies to drive service excellence across multiple customer engagements at SPG Resourcing.Responsibilities:Develop and implement process improvements to enhance service efficiency and quality.Collaborate with cross-functional teams to identify and prioritize service...
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Service Excellence Manager
1 week ago
Leeds, Leeds, United Kingdom Office Angels Full timeOffice Angels is seeking a dynamic Service Excellence Manager to join their team in Leeds. This exciting opportunity offers a competitive salary of £30,000 per annum.About the Role:Monitor and conduct quality checks across all contact channels to ensure exceptional service levels.Coordinate recruitment activities and support the onboarding process.Key...
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IT Service Excellence Manager
2 weeks ago
Leeds, Leeds, United Kingdom CV-Library Full timeAbout the Role:This exciting opportunity exists for an experienced Senior IT Service Manager to lead and manage our IT services, driving continuous improvement and excellence. You will have the ability to communicate effectively with stakeholders, build strong relationships, and ensure seamless delivery of services.Key responsibilities include resolving...
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Service Delivery Excellence Manager
6 days ago
Leeds, Leeds, United Kingdom SPG Resourcing Full timeJob SummaryA challenging opportunity exists for an exceptional Service Delivery Excellence Manager to join our team at SPG Resourcing. As a key member of our technology operations, you will be responsible for ensuring the highest level of service delivery to our clients. This role requires a strong background in IT service management, excellent leadership...
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Library Manager | Service Delivery Excellence
1 month ago
Leeds, Leeds, United Kingdom Leeds City Council Full timeAbout the RoleWe are seeking a highly motivated and experienced Library Manager to join our team at Leeds City Council. As a key member of our library service, you will play a vital role in delivering high-quality services to our customers.Job SummaryThe successful candidate will be responsible for managing a team of librarians, overseeing the delivery of...
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Head of Service Excellence
1 month ago
Leeds, Leeds, United Kingdom Glassolutions Full timeAbout the RoleWe are seeking a Head of Service Excellence to join our team at Saint-Gobain Glassolutions. In this role, you will be responsible for leading and inspiring our team to deliver an exceptional service, leveraging performance metrics to identify opportunities for improvement and implementing impactful solutions.Key Responsibilities:Implementing...
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Leeds, Leeds, United Kingdom Compass UK & Ireland Full time £32,300Main ResponsibilitiesLead the onsite catering team to deliver exceptional customer service and consistently high-quality food.Manage kitchen operations efficiently, ensuring all equipment and machinery are used correctly and maintained regularly.Develop strong relationships with clients and customers, understanding their needs and preferences to drive sales...
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Catering and Service Excellence Director
7 days ago
Leeds, Leeds, United Kingdom Compass UK & Ireland Full time**Job Summary:** Catering and Service Excellence DirectorWe are recruiting an experienced Retail Manager to join our team as a Catering and Service Excellence Director. In this role, you will be responsible for leading our retail operations to deliver exceptional food and world-class customer service.As a Catering and Service Excellence Director, you will...
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Customer Service Excellence Lead
2 weeks ago
Leeds, Leeds, United Kingdom The Recruitment Crowd (Yorkshire) Limited Full timeJob Title: Customer Service Excellence LeadWe are looking for a Customer Service Excellence Lead to join our team in Leeds. As a key member of our organization, you will be responsible for maintaining and elevating our high standards of customer service and product quality.The ideal candidate will have strong negotiation skills, proven experience in customer...
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Cleanliness and Service Excellence Director
1 week ago
Leeds, Leeds, United Kingdom Royal Caribbean Group Full timeJob Title: Cleanliness and Service Excellence DirectorCompany Overview: Royal Caribbean Group is a world-renowned cruise line company that prioritizes delivering exceptional customer experiences.Salary: $70,000 - $90,000 per yearJob Description:This role involves overseeing the cleanliness and service excellence of our onboard operations, focusing on...
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Operational Excellence Manager
4 weeks ago
Leeds, Leeds, United Kingdom Direct Line Group Full timeJob DescriptionAs an Operational Excellence Manager, you will be responsible for driving performance and delivering results across the Motor Counter Fraud Team. This is a challenging role that requires strong leadership skills, experience in coaching and mentoring, and a passion for excellence.About UsWe are Direct Line Group, a leading insurer committed to...
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Advisory Excellence Manager
3 weeks ago
Leeds, Leeds, United Kingdom IDEX Consulting Full timeJoin Our Team as a Regulatory Compliance ExpertIDEX Consulting is committed to excellence in financial advisory services, and we're now seeking a skilled Regulatory Compliance Officer to support our mission. As a key member of our team, you'll contribute to driving regulatory compliance and business success, collaborating closely with advisors to ensure...
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Business Excellence Manager
2 weeks ago
Leeds, Leeds, United Kingdom The Recruitment Crowd (Yorkshire) Full timeCustomer Success and Quality Assurance Manager Role Overview">This is a fantastic opportunity to work with The Recruitment Crowd (Yorkshire) in the role of Customer Success and Quality Assurance Manager.">We are seeking a highly skilled professional who can ensure our customers have a positive experience with the company.">The ideal candidate will be able to...
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Operations Excellence Manager
3 weeks ago
Leeds, Leeds, United Kingdom Gough & Kelly Limited Full timeWe are looking for an Operations Excellence Manager to join our team at Gough & Kelly Limited. As an experienced Service Manager, you will be responsible for ensuring customer queries are dealt with in a timely manner and compliant to customer SLA.Main Responsibilities:Assist with technical queries from Engineers and Account ManagersManage the coordination...
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Manufacturing Excellence Manager
2 weeks ago
Leeds, Leeds, United Kingdom Austin Fraser Full timeAbout the Role:We are seeking a highly experienced Manufacturing Operations Manager to join our team at Glenmon Brothers. As Manufacturing Operations Manager, you will be responsible for ensuring the smooth running of our manufacturing operations, managing and coordinating the activities of manufacturing personnel to achieve production metrics.You will...
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Service Delivery Support Specialist
1 week ago
Leeds, Leeds, United Kingdom Service Care Solutions Full time**Service Delivery Support Specialist**We are seeking a highly skilled Service Delivery Support Specialist to join our team at Service Care Solutions. This role is responsible for providing administrative support to our clients and contributing to the delivery of our services.The ideal candidate will have a strong background in administration, with...
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Team Lead
4 weeks ago
Leeds, Leeds, United Kingdom Bill's Restaurants Full timeAbout Our BrandBills Restaurants is a leading dining establishment known for its exceptional service and commitment to making every guest feel special. As an Assistant Manager, you will be a positive ambassador for our brand, leading by example and ensuring that every diner has a great time.Salary and BenefitsWe offer an industry-leading pay package,...
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Deputy Home Manager
2 weeks ago
Leeds, Leeds, United Kingdom Service Care Solutions Ltd Full timeJob OverviewWe are seeking a highly skilled and experienced Deputy Home Manager to join our team at Service Care Solutions Ltd. As a key member of our leadership team, you will play a vital role in shaping the future of our organisation and delivering outstanding care services to children and young people.About Our OrganisationAt Service Care Solutions Ltd,...
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Support Services Coordinator
3 weeks ago
Leeds, Leeds, United Kingdom Service Care Solutions Full timeAbout the RoleWe are currently seeking a highly skilled Support Services Coordinator to join our team at Service Care Solutions. This full-time role is based in the Leeds area and involves working across two prison sites, HMP Leeds and HMP Wealstun. As a Support Services Coordinator, you will play a key role in providing support to individuals within the...