Service Excellence Manager

1 week ago


Leeds, Leeds, United Kingdom Trustgreen Full time

We are looking for a Customer Experience Strategy Director to lead the development and implementation of strategies that enhance the overall customer journey at Trustgreen. With a deep understanding of customer needs and behaviors, you will lead a team focused on delivering exceptional service to our customers.

Responsibilities:
  • Develop and execute a comprehensive customer experience strategy, aligned with business objectives, to ensure a consistent and positive customer journey across all touchpoints.
  • Lead and mentor a high-performing customer experience team, empowering them to drive exceptional service delivery and continuous improvement.
  • Collaborate with and support all business functions to ensure seamless delivery of customer-centric services, fostering a culture of customer focus and excellence within the organization.

The ideal candidate will have a proven track record of developing and implementing successful customer experience strategies, with a strong analytical skillset and ability to interpret data to drive business outcomes. A Bachelor's degree in business or a related field is desirable, and the salary range for this position is £70,000 - £90,000 per annum, depending on experience.

This role offers a unique opportunity to join a leading Open Space Management Company, contributing to the development of innovative and sustainable solutions for clients and communities. In addition to a competitive salary, benefits include a company pension, additional holiday days, and an Employee Assistance Programme.



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