Head of Service Excellence

2 weeks ago


Leeds, Leeds, United Kingdom Glassolutions Full time
About the Role

We are seeking a Head of Service Excellence to join our team at Saint-Gobain Glassolutions. In this role, you will be responsible for leading and inspiring our team to deliver an exceptional service, leveraging performance metrics to identify opportunities for improvement and implementing impactful solutions.



Key Responsibilities:
  • Implementing customer experience strategies aligned with Saint-Gobain's goals, driving business growth and improving customer satisfaction.
  • Leading training programs across the branch network to maintain exceptional standards, ensuring a cohesive approach that exceeds customer expectations.
  • Managing, recruiting, and training a team of 11 from 3 branches (Elland, Dudley, and Eggborough), fostering a positive work environment and promoting professional development.


What We Offer
  • A competitive salary of £50,000 - £60,000 per annum, dependent on experience.
  • A comprehensive benefits package, including pension scheme, life insurance, and employee assistance program.
  • The opportunity to work with a dynamic team, driving business growth and delivering exceptional customer experiences.


How to Apply

Please submit your application, including your CV and a cover letter outlining your experience and qualifications for the role.



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