Service Delivery Excellence Manager
3 weeks ago
A challenging opportunity exists for an exceptional Service Delivery Excellence Manager to join our team at SPG Resourcing. As a key member of our technology operations, you will be responsible for ensuring the highest level of service delivery to our clients. This role requires a strong background in IT service management, excellent leadership skills, and the ability to drive process improvements.
Key Responsibilities:
* Provide day-to-day operational support and guidance to the service desk team
* Ensure that incident and problem resolution processes are followed and adhered to
* Develop and implement service improvement plans to enhance customer satisfaction
* Collaborate with cross-functional teams to resolve complex issues and improve overall service quality
* Manage and maintain accurate records of service performance and metrics
Requirements:
* 5+ years of experience in IT service management, preferably in a lead or manager role
* Strong knowledge of ITIL framework and industry best practices
* Excellent leadership, communication, and interpersonal skills
* Ability to work effectively in a fast-paced environment and adapt to changing priorities
What We Offer:
* Competitive salary: $120,000 - $150,000 per annum
* Comprehensive benefits package, including medical, dental, and vision insurance
* Generous paid time off and holidays
* Opportunities for professional growth and development
About Us:
SPG Resourcing is a leading provider of IT services and solutions. We pride ourselves on delivering exceptional service to our clients and fostering a positive work environment for our employees.
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