IT Service Delivery Manager

2 days ago


Leeds, Leeds, United Kingdom SPG Resourcing Full time
Job Title: IT Service Delivery Manager

The Service Delivery Manager plays a crucial role in ensuring the smooth operation of end-to-end service delivery, guaranteeing incident and problem resolution, knowledge management, maintenance, and change management adhere to agreed processes and response times.

This key position involves managing customer relationships, creating and delivering monthly service reports, and identifying opportunities for service improvements. As a single point of contact for client customer engagements, the manager is responsible for serving as a liaison between the company and its clients, ensuring timely creation and delivery of accurate monthly service reports.

The ideal candidate will possess strong analytical and problem-solving skills, technical aptitude, and excellent communication and negotiation skills. They must also have the ability to prioritize and escalate customer issues appropriately and demonstrate a customer-first mindset with service excellence as a core value.

Salary: $100,000 - $140,000 per annum, depending on experience.



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