Service Delivery Manager
4 days ago
Job Overview
We are seeking a highly skilled Service Delivery Manager to join our team at CV-Library in Leeds, West Yorkshire. As an Engineering Service Manager, you will be responsible for leading a field service team and driving excellence in service delivery.
Key Responsibilities:
- Team Leadership: Leading a team of 20-25 engineers and supervisors, conducting technical inspections, and managing day-to-day job allocation.
- Product Management: Implementing policies for product liability issues and overseeing complaint resolution related to field activities.
- Customer Service: Driving high standards of installation and service while maintaining excellent customer satisfaction.
Requirements:
- Proven experience managing service teams and budgets within the engineering sector.
- Technical expertise in electrical, electronic, or mechanical systems.
What We Offer:
- A competitive salary of £52,000 (dependent on experience).
- A performance-based bonus.
- Hybrid working culture offering flexibility.
- Company car, life insurance, and subsidised gym membership.
- 25 days annual leave, plus the option to buy an additional 5 days.
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