Business Excellence Manager

2 weeks ago


Leeds, Leeds, United Kingdom The Recruitment Crowd (Yorkshire) Full time

Customer Success and Quality Assurance Manager Role Overview

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This is a fantastic opportunity to work with The Recruitment Crowd (Yorkshire) in the role of Customer Success and Quality Assurance Manager.

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We are seeking a highly skilled professional who can ensure our customers have a positive experience with the company.

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The ideal candidate will be able to handle first-level complaints, lead in quality control, and manage online reviews to protect and enhance our brand.

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Key Responsibilities:

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  • Online Presence Management: Respond to online reviews and encourage positive feedback to maintain a strong online reputation.">
  • Quality Control: Ensure adherence to protocols and quality standards by listening to sales and project management calls.">
  • Customer Interaction: Handle first-level complaints and lead in customer service initiatives.">
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Requirements:

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The successful candidate will have excellent communication skills, strong attention to detail, and the ability to handle difficult conversations.

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A competitive salary of £26,000 - £28,500 per annum, plus a performance bonus and excellent progression opportunities make this a highly attractive role.

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Leeds offers excellent transportation links and free parking, making it an ideal location for this role.

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For more information about this exciting opportunity, please get in touch with The Recruitment Crowd (Yorkshire).

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