Journey Excellence Lead

About the RoleWe are seeking an experienced Customer Journey Expert to lead a team of professionals in analysing and optimising end-to-end customer experience, service experience and processes. As a key member of our organisation, you will collaborate with colleagues in Product, Engineering, and third parties to ensure accurate user experience design.

Job Title: Patient Journey AdvocateEstimated Salary: £50,000 - £65,000 per annumThe Patient Journey Advocate plays a vital role in supporting patients throughout their endoscopy journey. This includes assessing patient suitability for community provision, aiding in referrals triage, and providing emotional and psychological support.The successful candidate...

Estimated salary: £45,000 - £55,000 per annum.Lloyds Banking Group is a leading financial services company that has been making a difference to the lives of customers, businesses and communities for over 320 years. Our purpose is to help Britain prosper, and we're committed to building a workforce that reflects the diversity of our customers and...

About the OpportunityWe are seeking an Education Excellence Lead to join our team at Able Personnel. As a senior leader, you will play a crucial role in driving continuous improvement towards an 'outstanding' Ofsted grade.Your primary responsibility will be to manage a caseload of staff, modelling best practices and ensuring the quality of education in adult...

About Oviva:Oviva is an award-winning digital health provider in Europe, committed to delivering affordable and accessible healthcare programs for individuals living with weight-related conditions. With over 500,000 patients treated to date, we're expanding our operations globally and seeking a skilled Customer Journey Specialist to join our team.As a key...

Job OverviewWe are seeking an experienced Process Excellence Lead to join our Holidays Product department. As a key member of our team, you will be responsible for driving continuous improvement initiatives and leading product-led projects.About UsAt Jet2.com and Jet2holidays, we are working together to deliver an amazing journey for our customers. Our teams...

Operational Excellence LeadJoin Reed Engineering, a leading manufacturer in the power and energy industry, as an Operational Excellence Lead. In this role, you will be responsible for driving operational excellence across our manufacturing processes by analyzing existing processes, identifying areas for improvement, and developing effective strategies to...

Job DescriptionWe are looking for a Brand Excellence Lead to join our team at Euro Garages. In this role, you will champion training and development within Cooplands by identifying, designing, and facilitating appropriate development solutions.You will lead the Retail L&D Team, develop meaningful relationships with colleagues, and influence activity using...

New Delivery Excellence RoleWe are seeking an experienced Delivery Excellence Lead to join our team in Leeds. As a key contributor, you will play a vital role in driving project delivery and enhancing team performance.Key Responsibilities:Develop and implement effective project delivery strategies.Coach and mentor team members to improve their skills and...

We are seeking a skilled Operational Excellence Manager to lead the Lean implementation journey in our organisation.Key ResponsibilitiesDevelop and implement solutions to improve business processesCollaborate with internal and external teams to drive the Lean implementation plan across the businessAnalyse current state and identify areas for improvementThe...

Office Angels seeks a Training Excellence Lead to drive excellence in service delivery and employee development for a leading retail organisation in Leeds.About the Role:Analyse data and produce reports on quality management systems to ensure exceptional service levels.Implement coaching and mentoring initiatives for a first-time-right and extra mile service...

Job Overview:Candidates with a proven track record in quality management are sought to lead a dedicated team of inspectors and drive improvements in the inspection process at our client, a leading manufacturer in Leeds, UK. As part of their continued growth, they operate from a 65,000-square-foot manufacturing centre and support various industries.The...

Company OverviewElevation Recruitment Group is a leading recruitment agency, exclusively working with top FMCG manufacturers to find exceptional talent. Our client, a global manufacturer, is seeking an experienced Production Manager to join their team in West Yorkshire.Job SummaryWe are looking for a skilled Production Manager to lead our high-performing...

Job DescriptionWe are looking for a Customer Experience & Insights Executive to join our Marketing & Digital department at Jet2.com and Jet2holidays. As a key member of our team, you will be responsible for leading our efforts in understanding and enhancing customer journeys. Your role will involve delivering actionable insights to senior management, driving...

The Department for Work and Pensions is committed to delivering improved value for money and driving out inefficiencies. To achieve this goal, we are seeking a highly skilled Operational Excellence Lead to join our team.In this role, you will be responsible for identifying and implementing process improvements that will enhance our operational efficiency....

Job Title: Customer Service Excellence LeadWe are looking for a Customer Service Excellence Lead to join our team in Leeds. As a key member of our organization, you will be responsible for maintaining and elevating our high standards of customer service and product quality.The ideal candidate will have strong negotiation skills, proven experience in customer...

Lead Quality Assurance SpecialistAs a seasoned professional, you will lead the development and implementation of quality assurance processes within adult skills provision. You will work closely with staff to ensure that they have the necessary tools and support to deliver high-quality education. The role involves continuous review and improvement of...

Job OverviewPremier Technical Recruitment is looking for a Manufacturing Process Excellence Lead to drive quality improvements in our production processes.The successful candidate will have a strong background in ensuring product integrity and will be responsible for developing and implementing quality control procedures.Main responsibilities...

Job DescriptionWe are seeking an Operational Resilience Lead to develop and maintain operational resilience strategies and frameworks.Conduct risk assessments and identify areas for improvementPresents regular updates and reports to the governance groupMaintain strong relationships with third-party vendors and suppliersAssist in developing and implementing...

Become Part of Our Success StoryD.M Limited is a family-owned business with a proud history of excellence in the retail motor industry. We are seeking an experienced Service Manager to join our team and help us achieve our ambitious goals. As a Service Manager, you will play a critical role in driving business success, leading a quality team in a busy...