Customer Journey Optimiser

About the RoleWe are seeking an experienced Customer Journey Expert to lead a team of professionals in analysing and optimising end-to-end customer experience, service experience and processes. As a key member of our organisation, you will collaborate with colleagues in Product, Engineering, and third parties to ensure accurate user experience design.

Job DescriptionWe are looking for a Customer Experience & Insights Executive to join our Marketing & Digital department at Jet2.com and Jet2holidays. As a key member of our team, you will be responsible for leading our efforts in understanding and enhancing customer journeys. Your role will involve delivering actionable insights to senior management, driving...

About Oviva:Oviva is an award-winning digital health provider in Europe, committed to delivering affordable and accessible healthcare programs for individuals living with weight-related conditions. With over 500,000 patients treated to date, we're expanding our operations globally and seeking a skilled Customer Journey Specialist to join our team.As a key...

Take on the challenge of optimising customer service delivery as a Customer Service Optimisation Expert at our dynamic contact centre in Morley, UK!About the RoleThis is an exciting opportunity for someone with a passion for customer service and a keen eye for detail. As a Customer Service Optimisation Expert, you will be responsible for monitoring and...

Job Overview:We are seeking an experienced Learning Journey Educator to support young people through their learning journey. This role requires a passion for education and a commitment to providing outstanding support to students.About the Role:This is an exciting opportunity to join a motivated and friendly team in a growing academy trust. The ideal...

Job SummaryWe are looking for a highly skilled Customer Care and Complaints Manager to join our team at Page Personnel Sales.About the PositionThis is a fantastic opportunity to work in a dynamic environment and contribute to the success of our team.Key responsibilities of this role include:Managing a team of customer care coordinatorsEnsuring all planned...

Benefits: Generous pension contribution, annual performance-related bonus, share schemes including free shares, and much more!Lloyds Banking Group is committed to helping Britain prosper. With a rich history spanning over 320 years, we've been making a difference to the lives of customers, businesses and communities. Our purpose is clear: to help Britain...

Job Overview:At PT Engineering & Manufacturing, we are committed to delivering high-quality products and exceptional customer service. We are seeking an experienced Industrial Optimisation Professional to join our team and help us drive continuous improvement throughout our organisation.As an Industrial Optimisation Professional, you will be responsible for...

Austin Fraser is a leading lifestyle brand seeking a Branch Stock Optimisation Specialist to join their team.About the Role:This role is instrumental in optimising stock levels and maximising sales across the store network. As a key member of the merchandising team, you will work closely with cross-functional teams to ensure that each store receives the...

Key ResponsibilitiesLead a team of Customer Journey Managers, driving performance and growth through effective coaching.Represent the customer during story creation and support the team in defining desired customer outcomes.Work collaboratively with the Product Owner and other key partners to maintain a healthy backlog of valuable change.What We're Looking...

Austin Fraser is seeking a talented Ecommerce Stock Optimisation Specialist to join their team in the UK. As an expert in retail merchandising, you will be responsible for optimising stock levels and maximising sales across the store network. Your role will involve collaborating with cross-functional teams to ensure that each store receives the right stock...

About the RoleThe Luxury Customer Service Director is responsible for driving performance on key customer service indicators, including quality, productivity, customer satisfaction, SLAs, and Revenue. This role involves overseeing the day-to-day operations of the centre, ensuring seamless relationships with internal teams and optimised customer journeys.Key...

Role OverviewA vibrant Marketing & Digital department at Jet2.com and Jet2holidays is seeking a skilled Customer Experience & Insights Executive to lead our efforts in understanding and enhancing customer journeys. The successful candidate will report to the Senior Customer Insights Manager and play an important role in delivering actionable insights to...

Job OverviewWe are seeking a Customer Experience Director to lead and inspire our team at Saint-Gobain Glassolutions. In this role, you will be responsible for implementing customer experience strategies aligned with Saint-Gobain's goals, driving business growth and improving customer satisfaction.Key Responsibilities:Developing and implementing customer...

About Northern TrainsAt Northern Trains, we're on a mission to improve rail travel and enhance the experience for millions of people across the North.About the RoleWe're seeking a skilled Revenue Yield Optimisation Specialist to join our team. This role demands a blend of analytical expertise, commercial awareness, and collaboration, all geared towards...

Job Description:As our new User Experience Designer, you'll be responsible for developing user interface design, user experience design, and user research skills with the support of our friendly and experienced team.You'll have access to a wide range of tools and technologies, including digital accessibility and design system knowledge.The successful...

We are seeking a highly motivated Customer Experience Specialist to join our Marketing & Digital team at Jet2.com and Jet2holidays. As a key member of our Customer Experience team, you will play a vital role in driving strategic decisions that enhance customer journeys. About UsWe are a dynamic and fast-paced business with a focus on delivering exceptional...

Senior Digital Experience ManagerAbout the Role:We are seeking a strategic leader with a passion for digital transformation and customer-centric growth to enhance our digital footprint, drive customer engagement, and achieve commercial targets.Key Responsibilities:Digital Strategy Development: Develop and execute a comprehensive organic search strategy to...

About the RoleAs a Data Engineer with Lloyds Banking Group, you will play a key role in designing and developing data processes to support regulatory and prudential change. This includes building data pipelines for analytics and reporting solutions using SAS as the primary architecture.You will collaborate with the Data Engineer Lead, Product Owner, and...

Role OverviewWe are seeking a talented Customer Marketing Specialist to join our team at Connect Fibre. As a key member of our marketing department, you will play a pivotal role in driving our customer marketing strategy and delivering targeted omni-channel campaigns.In this exciting role, you will work closely with our customer marketing retention manager...