Senior Customer Journey Manager

1 month ago


Leeds, Leeds, United Kingdom Glassolutions Full time
Job Overview

We are seeking a Customer Experience Director to lead and inspire our team at Saint-Gobain Glassolutions. In this role, you will be responsible for implementing customer experience strategies aligned with Saint-Gobain's goals, driving business growth and improving customer satisfaction.



Key Responsibilities:
  • Developing and implementing customer experience strategies aligned with Saint-Gobain's goals, driving business growth and improving customer satisfaction.
  • Leading training programs across the branch network to maintain exceptional standards, ensuring a cohesive approach that exceeds customer expectations.
  • Managing, recruiting, and training a team of 11 from 3 branches (Elland, Dudley, and Eggborough), fostering a positive work environment and promoting professional development.


Requirements:
  • A proven track record in leading teams and driving results, with a strong customer focus and ability to build and maintain top-class service standards.
  • Technologically proficient with a passion for leveraging digital tools to enhance our service, streamlining processes, and creating a seamless customer experience.


Salary and Benefits
  • A competitive salary of £55,000 - £65,000 per annum, dependent on experience.
  • A comprehensive benefits package, including pension scheme, life insurance, and employee assistance program.


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