Customer Experience Automation Specialist

2 weeks ago


Leeds, Leeds, United Kingdom Oviva Full time
Drive Business Growth with Customer-Centric Solutions

Oviva is a pioneering digital health company that's transforming the lives of people living with weight-related conditions. As a Senior CRM Manager, you'll be part of our dynamic team that's dedicated to delivering exceptional customer experiences.

In this role, you'll have the opportunity to shape our customer journey and drive business growth through innovative CRM solutions.

About the Role

As a Senior CRM Manager at Oviva, you'll be responsible for planning and implementing projects to automate journeys and processes through Salesforce Marketing Cloud. You'll work closely with our Product and Engineering Team to ensure seamless integration and data quality.

Key Responsibilities

  1. Develop and execute automation strategies to enhance customer engagement and retention.
  2. Create and manage complex automations using multiple data sources for campaigns.
  3. Integrate data from our wider platform and marketing campaigns into customer records.
  4. Collaborate with our product team to improve CRM setup and data quality.
  5. Stay up-to-date on Salesforce Marketing Cloud features and communicate new developments to the organization.

What We're Looking For

  • 2-3 years of experience in CRM or marketing automation.
  • Proven stakeholder management and cross-functional team working skills.
  • Hands-on experience with Salesforce Marketing Cloud.
  • Strong knowledge of relational databases and SQL.
  • Excellent data analysis and visualization skills, including tools like Google BigQuery and DataStudio.
  • Fluent English communication skills.

Benefits: Competitive salary (£60,000 - £80,000), equipment allowance, regular team events, flexible remote working options, and more



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