Senior CX Insights Manager
2 weeks ago
Job Description:
As a Senior CX Insights Manager at Jet2.com and Jet2holidays, you'll lead our efforts to understand and enhance customer journeys. Reporting to the Head of CX & Insights, you'll play a critical role in delivering actionable insights to senior management, driving strategic decisions, and championing a culture of decision-making based on consumer needs and wants.
About You:
- Passion for research and a genuine interest in understanding customer behaviour and preferences.
- Experience and knowledge of research methodologies and techniques, including survey writing and data analysis.
- Strong written and verbal communication skills, with the ability to craft clear, concise, and engaging reports for stakeholders of varying seniority levels.
- Confidence in speaking and presenting to senior stakeholders, articulating insights and recommendations effectively.
Salary: £50,000 - £60,000 per annum, depending on experience.
About the Company:
Jet2.com and Jet2holidays are a leading leisure travel business, offering a wide range of holiday packages and flights to destinations across the UK and beyond.
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