Customer Service Specialist

24 hours ago


Leeds, Leeds, United Kingdom Leeds Bread Co-op Full time
Join Our Team as a Customer Service Specialist

We are looking for a skilled Customer Service Specialist to join our team at Leeds Bread Co-op. As a Customer Service Specialist, you will be responsible for delivering exceptional customer service and ensuring maximum performance levels in all areas of housing management services.

Salary: £28,000 - £32,000 per annum (dependent on experience).

Job Description:

About the Role

The successful candidate will have excellent communication skills and be able to work effectively with colleagues and external partners to deliver an efficient customer-focused service.

You will be responsible for:

  • Delivering exceptional customer service and ensuring maximum performance levels in all areas of housing management services;
  • Working closely with colleagues and external partners to achieve shared goals and objectives;
  • Developing and maintaining relationships with customers and stakeholders to improve service delivery and outcomes;
  • Identifying and addressing any issues or concerns that may impact on service delivery.

Required Skills and Qualifications:

  • Degree in a relevant field or equivalent experience;
  • Excellent communication and interpersonal skills;
  • Ability to work effectively in a team environment;
  • Knowledge of the role of the Council Housing Service and its responsibilities in managing homes and communities.

Benefits:

  • Competitive salary and annual leave entitlement;
  • Membership of the West Yorkshire Pension Fund with generous employer contributions;
  • Flexible and hybrid working arrangements subject to service requirements;
  • A clear career pathway and continuing professional development opportunities;
  • A range of staff benefits to help you boost your wellbeing and make your money go further.

Others:

At Leeds Bread Co-op, we promote diversity and want a workforce that reflects the population of Leeds and the communities we serve. We are also an Age-friendly Employer, a Mindful Employer and a Disability Confident Leader.



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