Customer Service Experience Specialist

6 hours ago


Leeds, Leeds, United Kingdom Zenith Full time
Customer Service Experience Specialist

We are seeking an experienced customer service professional to join our team at Zenith.

About Zenith:

  • Zenith is a customer-focused organization, committed to delivering excellent service to our customers.

Role Overview:

  • This high-volume customer support role involves handling up to 50 calls per day and completing over 100 activities while maintaining high-quality communication standards.

Key Responsibilities:

  • Respond to customer queries about their lease agreements, ensuring clear and accurate communication.
  • Provide timely and precise information to customers using a 'right first-time' approach.
  • Manage a high volume of calls while consistently meeting service standards and KPIs.
  • Prioritize tasks effectively through CRM systems, handling follow-up actions and activities efficiently.
  • BUILD STRONG RELATIONSHIPS WITH INTERNAL TEAMS AND STAKEHOLDERS, ENSURING SMOOTH WORKFLOW AND COLLABORATION.

Key Measures of Success:

  • Call handling times and speed of response.
  • Quality & assurance checks.
  • Volume of calls and activities handled per day.
  • Positive customer and internal colleague feedback.

Essential Skills & Experience:

  • Strong communication skills with the ability to engage effectively over the phone.
  • Comfortable using multiple systems, including CRM, and confident navigating bespoke software.
  • Excellent multi-tasking abilities, able to manage conversations while updating systems and records.
  • Attention to detail in written and verbal communication, ensuring accuracy in customer and internal updates.
  • Calm, resilient, and self-motivated, thriving in a high-pressure, fast-paced environment.

We offer a competitive salary of up to £24,341, company bonus on top of salary, agile working / Hybrid working after successful probation period, 24 days holiday, which increases with length of employment, your birthday off, A great pension contribution by Zenith (6.25%), Private Medical Insurance as standard, Life Cover, Access to our own Zenith GP – on site and virtual for self and immediate family, Massages​ on site, Zenith AA breakdown cover​, Excellent referral scheme if you recommend a friend to us, Sports and Social club - Company/Team activities, Casual dress in the office, Equality, Diversity & Inclusion networks, Perks at Work – save money on everyday essentials with access to shopping discounts.



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