Customer Experience Specialist

3 weeks ago


Leeds, Leeds, United Kingdom Bannatyne Full time

About the Role

We are seeking a highly motivated and enthusiastic Customer Experience Specialist to join our team at Bannatyne. As a key member of our club team, you will be responsible for delivering exceptional customer service and ensuring that our members have an outstanding experience.

Key Responsibilities

  • Represent the Bannatyne brand ethos and provide a warm welcome to existing and potential members
  • Manage net member movement and centrally based marketing plans to convert leads into new members
  • Develop and implement retention strategies to maximise customer loyalty
  • Utilise social media platforms to promote club activities and events
  • Assist the General Manager with activities such as debt recovery and member engagement

About the Company

Bannatyne is a leading wellness provider in the UK, dedicated to delivering exceptional customer experiences. We offer a range of benefits to our employees, including free membership to our premium health clubs and discounted products and services.

Rewards & Benefits

  • Free membership to our premium health clubs
  • 50% discount in our cafe bar
  • 30% discount on Grenade products purchased in our cafe bar
  • 30% discount on spa treatments and 20% discount on products
  • Up to 50% discounted overnight stays at any of the Bannatyne Hotels
  • Access to our benefits hub including high street and entertainment saving vouchers
  • Refer a friend incentive scheme
  • Employee Assistance Programme (Free 24hr personal support service)


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