Customer Experience Specialist
3 weeks ago
About the Role
We are seeking a highly motivated and enthusiastic Customer Experience Specialist to join our team at Bannatyne. As a key member of our club team, you will be responsible for delivering exceptional customer service and ensuring that our members have an outstanding experience.
Key Responsibilities
- Represent the Bannatyne brand ethos and provide a warm welcome to existing and potential members
- Manage net member movement and centrally based marketing plans to convert leads into new members
- Develop and implement retention strategies to maximise customer loyalty
- Utilise social media platforms to promote club activities and events
- Assist the General Manager with activities such as debt recovery and member engagement
About the Company
Bannatyne is a leading wellness provider in the UK, dedicated to delivering exceptional customer experiences. We offer a range of benefits to our employees, including free membership to our premium health clubs and discounted products and services.
Rewards & Benefits
- Free membership to our premium health clubs
- 50% discount in our cafe bar
- 30% discount on Grenade products purchased in our cafe bar
- 30% discount on spa treatments and 20% discount on products
- Up to 50% discounted overnight stays at any of the Bannatyne Hotels
- Access to our benefits hub including high street and entertainment saving vouchers
- Refer a friend incentive scheme
- Employee Assistance Programme (Free 24hr personal support service)
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