Customer Experience Specialist
2 months ago
About Sofology
We're a dynamic and innovative company that's passionate about delivering exceptional customer experiences. As a Sofologist, you'll be part of a team that's dedicated to crafting an unrivalled sofa experience that leaves our customers and colleagues in awe.
Our Values
We embody three core values that guide everything we do:
- Roll Out The Red Carpet - We're committed to providing a Very Important Customer experience that exceeds expectations.
- A Seat for Everyone - We celebrate diversity and strive to create an inclusive environment where everyone feels at home.
- Bold By Design - We're a courageous brand that's always pushing the boundaries of innovation and excellence.
About the Role
We're seeking a talented Sales Consultant to join our team. As a Sales Consultant, you'll play a key role in partnering with our customers to help them find their dream sofa. You'll showcase our fantastic products, provide exceptional customer service, and work collaboratively with your colleagues to achieve sales targets.
Key Responsibilities
- Partner with customers to understand their needs and preferences
- Showcase our products and provide expert advice to customers
- Work collaboratively with colleagues to achieve sales targets
- Provide exceptional customer service and ensure a positive customer experience
- Stay up-to-date with product knowledge and industry trends
What We Offer
We're proud to offer a range of benefits that reflect our commitment to our employees' well-being and success:
- A competitive basic salary with generous team bonus
- Opportunities for career growth and development
- 30% discount on Sofology products, plus 15% for friends and family
- Access to discounts at high street retailers
- Mental, physical, and financial support
- Enhanced maternity and adoption pay
- Spend up to £1,500 at Currys/PC World and spread the cost through Sofology
- Additional days off for special occasions
- A contributory health scheme, flu vaccines, and access to a Doctor
- Income protection, bereavement, and life assurance
- Holiday buy-back scheme
- Sharesave, volunteer days, and a cycle-to-work scheme
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