Customer Service Specialist
1 month ago
Job Summary:
Adecco UK Limited is seeking a skilled Customer Service Specialist to support their Customer Service Operations team. The ideal candidate will possess experience in customer services, managing a high volume of calls, and provide accurate and timely information to customers regarding their investment shares and account details.
Key Responsibilities:
• Provide accurate and timely information to customers regarding their investment shares and account details.
• Assist customers with logging into their accounts and managing their investment portfolios.
• Resolve any issues or concerns customers may have, including transaction discrepancies and account access problems.
• Ensure all customer interactions comply with banking regulations and security protocols to protect sensitive information.
• Maintain detailed records of customer interactions and transactions and prepare reports as needed for internal review and compliance purposes.
Requirements:
• Experience working in customer services, managing a high volume of calls.
• Excellent communication skills, both written and verbal.
• Able to handle complex information and work to a high level of detail.
• Proficiency in IT packages such as Excel, Outlook, and Word.
• Strong problem-solving abilities and the ability to use own judgement.
• Experience in banking, financial services, insurance or lending is highly desirable.
Benefits:
• Sociable hours with flexibility.
• Office located in City Centre with excellent transport links.
• On site canteen.
• Flexible benefits to suit your lifestyle, such as discounted shopping, attraction tickets and travel.
• First-class support and training for all colleagues.
• Opportunity for growth within the company.
• Well-being Support through dedicated Apps and Employee Assistance Programme.
• Holiday allowance.
• Weekly pay.
Working with Adecco:
At Adecco, we put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
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