Freight Forwarding Customer Service Specialist

2 days ago


Leeds, Leeds, United Kingdom Kuehne+Nagel Full time
Job Description:
Fundamental to our success is a strong focus on delivering exceptional customer service. As a Freight Forwarding Customer Service Specialist at Kuehne+Nagel, you will be part of a team that provides timely and proactive support to our customers. Your primary role will be to ensure all requests are handled in accordance with pre-set service levels and standard procedures, ensuring high quality services that meet our customers' needs.

In this position, you will have the opportunity to develop your skills and knowledge in freight forwarding, working closely with our sales team to handle new businesses, complete quotations, and provide data reporting. You will also be responsible for monitoring customer shipments, providing proactive updates, and problem-solving in anticipation of potential customer issues.

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work independently and as part of a team. A strong customer service orientation, problem-solving skills, and the ability to understand and execute new processes are essential for success in this role.

We offer a competitive salary of £45,000 - £55,000 per annum, depending on experience, along with a contributory pension plan and Route 2 Rewards scheme, which includes discounts, benefit information, recognition, and wellbeing services.

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