Medical Receptionist

2 months ago


Shrewsbury, Shropshire, United Kingdom Much Wenlock and Cressage Medical Practice Full time

About the Role

Much Wenlock and Cressage Medical Practice is seeking a highly motivated and organized individual to join our reception team as a Medical Receptionist. As the first point of contact for patients, you will provide excellent, confidential, and professional service to patients and clinical staff.

Key Responsibilities

  • Provide exceptional customer service to patients and visitors, responding to their queries and concerns in a timely and professional manner.
  • Manage patient appointments, including booking, amending, and cancelling appointments, ensuring the computerized appointment system is up-to-date.
  • Register new patients, ensuring relevant checks are made, and register patients for online services.
  • Process requests for repeat prescriptions, including medicines management administration.
  • Perform various administrative tasks, such as scanning patient information, uploading documents, and responding to emails and messages.
  • Ensure the smooth running of the reception area, including maintaining a clean and organized workspace, and adhering to health and safety standards.

Requirements

  • Excellent communication and interpersonal skills, with the ability to work effectively as part of a team.
  • Good IT skills, including experience with computerized recording systems.
  • Ability to work under pressure, remaining calm and professional in a fast-paced environment.
  • Flexibility to work flexible hours, including evenings and weekends, as required.
  • Confidentiality, integrity, and honesty, with a strong commitment to maintaining patient confidentiality.

About Us

Much Wenlock and Cressage Medical Practice is a rural and busy practice, serving a population of over 8,000 patients. We are committed to providing high-quality, patient-centered care in a compassionate, friendly, and safe environment. We attract and retain staff through formal appraisals, promoting opportunities for professional development.



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