Medical Receptionist
2 months ago
About the Role
Much Wenlock and Cressage Medical Practice is seeking a highly motivated and organized individual to join our reception team as a Medical Receptionist. As the first point of contact for patients, you will provide excellent, confidential, and professional service to patients and clinical staff.
Key Responsibilities
- Provide exceptional customer service to patients and visitors, responding to their queries and concerns in a timely and professional manner.
- Manage patient appointments, including booking, amending, and cancelling appointments, ensuring the computerized appointment system is up-to-date.
- Register new patients, ensuring relevant checks are made, and register patients for online services.
- Process requests for repeat prescriptions, including medicines management administration.
- Perform various administrative tasks, such as scanning patient information, uploading documents, and responding to emails and messages.
- Ensure the smooth running of the reception area, including maintaining a clean and organized workspace, and adhering to health and safety standards.
Requirements
- Excellent communication and interpersonal skills, with the ability to work effectively as part of a team.
- Good IT skills, including experience with computerized recording systems.
- Ability to work under pressure, remaining calm and professional in a fast-paced environment.
- Flexibility to work flexible hours, including evenings and weekends, as required.
- Confidentiality, integrity, and honesty, with a strong commitment to maintaining patient confidentiality.
About Us
Much Wenlock and Cressage Medical Practice is a rural and busy practice, serving a population of over 8,000 patients. We are committed to providing high-quality, patient-centered care in a compassionate, friendly, and safe environment. We attract and retain staff through formal appraisals, promoting opportunities for professional development.
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