Telephonist/receptionist

**Job Role** - Telephonist

**Location** - SY3

**Grade** - Band 2 - Numerous positions with different shift patterns.

**Hours** - Up to Full time - onsite working mandatory for this role.

**Start date** - ASAP

**Duration** - 6 months

**MAIN DUTIES**

1. To operate a Mitel plus back-up system without supervision.

2. To operate the bleep system, issue and re-programme bleeps in the absence of the Supervisor.

3. To assist with telephone enquiries from members of the Trust, general public, GP's, Hospitals and other organisations.

4. To take part in a rota system, covering 24-hours, 7 days per week.

5. To be knowledgeable and fully competent of answering and following procedures for all emergency telephone calls/alarms, e.g., cardiac arrest, fire, helicopter landing trauma, paediatric emergencies and major incidents.

6. To monitor all audible alarms and in the event of the alarms being activated inform the appropriate staff.

7. Attend mandatory training courses.

8. Issue swipe cards for locums/medical students arriving out of hours and weekends and record.

9. Advise certain discipline who call to Switchboard for collection of keys of their locations, however the Switchboard Operators undertake no responsibility for these keys.

10. Work as a team to ensure the smooth efficient running of the department

11.Staff who are required to work night duty will be responsible for covering the appropriate duties and taking the appropriate action in the smooth running of the hospital's telephone service.

12.To put forward any ideas for improving and developing the service.

13.Any other duties agreed between the post holder and the Manager.

**Job Type**: Temporary contract
Contract length: 6 months

**Salary**: £12.00-£15.00 per hour

Expected hours: 40 per week

Schedule:

- Monday to Friday

Supplemental pay types:

- Loyalty bonus
- Performance bonus

Ability to commute/relocate:

- Shrewsbury: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Switchboard: 1 year (required)
- Administrative experience: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person