Maternity Outpatients Administrator

2 weeks ago


Shrewsbury, Shropshire, United Kingdom The Shrewsbury and Telford Hospital NHS Trust Full time
About the Role

We are seeking a highly organized and detail-oriented Maternity Outpatients Administrator to join our team at The Shrewsbury and Telford Hospital NHS Trust.

Key Responsibilities
  • Act as the first point of contact for the Maternity Outpatients and Scan Department, providing exceptional customer service and administrative support.
  • Manage clinic lists electronically, book and outcome appointments, and maintain accurate records.
  • Liaise with patients, relatives, clinicians, and medical secretaries to ensure a high level of service is provided to all users.
  • Respond to telephone calls from anxious and distressed patients, taking messages and resolving problems when possible, in a professional and competent manner.
  • Communicate effectively with a range of people at different levels in the organization.
  • Be flexible, self-motivated, and work with minimum supervision.
Requirements
  • NVQ Level 3 business administration or customer services, or equivalent level of experience.
  • Proven experience of working in an admin/receptionist setting.
  • Desirable: previous NHS experience, knowledge of NHS systems, and ability to deal with complex and sensitive matters with tact.
About Us

The Shrewsbury and Telford Hospital NHS Trust is a leading healthcare provider in the region, committed to delivering high-quality, safe care to our patients. We are passionate about excellence and strive to create an environment where our staff are proud to work.

Our vision is to provide excellent care for the communities we serve, guided by our core values of Partnering, Ambitious, Caring, and Trusted. We are dedicated to making a real difference in the lives of our patients and their families.



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