Receptionist / Administrator

6 months ago

Shrewsbury, United Kingdom Midlands Partnership University NHS Foundation Trust Full time

We are seeking a bright and friendly individual to join our team of administrators supporting our BeeU Mental Health Team(s). Our administration offices are busy places and our clinical teams rely on our team to provide an efficient, effective service to support them in delivering the very best care to our patients.

You will need to be organised and able to prioritise the competing demands of a busy team. You should be a calm, well-motivated person with a positive and flexible approach to your work and able to adapt to changing/challenging situations.

The post-holder will receive, assist and direct service users in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the teams and project a positive and friendly image to service users, carers and other visitors, either in person or via the telephone.

Manage and administer the electronic room bookings system

Responsible for the distribution of all incoming post and management of the post room

By joining Team MPFT, you will be helping your communities and in return for this, we will support you by;
Supporting your career development and progression

Excellent NHS Pension scheme

Generous maternity, paternity and adoption leave

Options for flexible working

Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave

Extensive Health and Wellbeing support and resources

If you work in our community teams, we pay for your time travelling between patients

Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate

Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates

Salary sacrifice bikes up to £2k

Free car parking at all trust sites

Free flu vaccinations every year

Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.

The post holder will be responsible for providing a quality reception and administrative service working closely with all staff groups and other medical professionals. You will handle enquiries in an efficient manner as well as carry out reception duties when required.

You will be required to use a variety of electronic systems on a regular basis such as MS Office (Outlook, Word, Excel), Patient Administration System (RiO), Room Booking System (MiCad).

The needs of our service users is our utmost priority with high quality customer care at the heart of this role.

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