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Customer Service Representative
1 month ago
We are seeking a highly skilled and enthusiastic Customer Services Assistant to join our team at the LEGOLAND Windsor Resort. As a key member of our Guest Services team, you will be responsible for providing exceptional customer service to our guests, ensuring their experience is memorable and enjoyable.
Key Responsibilities- Respond to guest feedback and concerns in a timely and professional manner.
- Provide clear and concise information to guests regarding resort policies and procedures.
- Work collaboratively with colleagues to resolve guest issues and concerns.
- Meet response time targets for guest inquiries and feedback.
- Develop and maintain a high level of product knowledge to provide accurate information to guests.
- Previous experience in a customer-facing role, preferably in a theme park or resort environment.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Strong attention to detail and ability to maintain confidentiality.
- Flexibility to work a variety of shifts, including weekends and holidays.
- A competitive hourly rate of £12.04.
- A 40% discount on LEGO sets and products in the online LEGO Store.
- A Merlin Magic Pass, providing 20 free tickets for you, your family, and friends to enjoy Merlin attractions worldwide.
- A 25% discount in Merlin retail shops and restaurants.
- A pro-rata holiday allowance based on 28 days full-time equivalent.
- A private pension scheme and life assurance scheme.
- An employee assistance program and access to Perks at Work, offering 30,000+ national and local employee discounts.
- Free staff parking and ongoing training and development opportunities.
LEGOLAND Windsor Resort is the ultimate destination for families with children aged 2-12. Our resort is home to two LEGO-themed hotels and a host of rides, shows, and attractions built around the iconic LEGO brick. We are committed to creating an inclusive and diverse workplace where everyone feels valued and can thrive.
