Customer Service Representative

3 weeks ago

Windsor, Windsor and Maidenhead, United Kingdom Profitero Full time

Job Description

As a Customer Support Specialist at Profitero, you will be responsible for delivering exceptional customer service and support to our clients. Your primary goal will be to ensure that our customers receive the highest level of service, and that their needs are met in a timely and efficient manner.

Key Responsibilities

  • Engage directly with customers to understand their needs and provide solutions to their problems.
  • Work closely with our Account Management, Insights, and Technology teams to ensure customer success.
  • Project manage internal and external resources to achieve desired outcomes.
  • Become a product expert on Profitero's eCommerce analytics platform.
  • Help customers organize and code their data in our Product.
  • Assess data for completeness, integrity, and accuracy.
  • Provide clear and prompt communication with customers through support calls and emails.
  • Manage workload and overlapping priorities to meet scheduled deadlines and commitments.
  • Diagnose and resolve data-related challenges our customers may encounter.
  • Identify and track support issue progress through our help desk system.

Qualifications

  • 2+ years of technical support or client service experience.
  • Excellent organisation, problem-solving & prioritization skills.
  • Passion for solving problems and taking action.
  • High degree of proficiency in Excel.
  • Prior experience in a technology / software company a plus.
  • European language skills desirable for EMEA based roles (primarily German and French).

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