Customer Service Representative

3 weeks ago

Windsor, Windsor and Maidenhead, United Kingdom Neilson Financial Services Full time

We are seeking an experienced and passionate Customer Service Agent to join our team at Neilson Financial Services. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through effective communication, empathy, and problem-solving skills.

Key Responsibilities:

  • Managing customer enquiries and requests efficiently and effectively
  • Delivering customer correspondence within agreed company frameworks, timescales, and deadlines
  • Empathising with customers and handling objections and queries confidently to allay any concerns
  • Maintaining accurate client records and complying with regulatory requirements
  • Adhering to processes and procedures for all service-related matters and escalating upwards as appropriate
  • Contributing towards projects designed to improve the service offered by the business
  • Handling the administration of organisational claims process

Requirements:

  • Previous phone-based customer service experience (minimum 1 year)
  • Strong communication and listening skills
  • Great attention to detail
  • Positive attitude and willingness to learn
  • Strong link to our values: Customer Focused, Results Driven, Team Spirited

What's in it for you?

  • A competitive starting salary of £27,500 with the ability to increase to £30,000 after successful completion of probation
  • Exceptional training – giving you all the tools to succeed throughout your NFS career
  • Option of hybrid working (dependent on results and length of service)
  • Just 2 min walk away from Windsor and Eton central station and just 7 mins walk from Windsor and Eton riverside
  • Amazing bunch of people that genuinely want to support you and celebrate your wins
  • We work hard but we know how to have fun too; we have regular theme days and charity events for all to enjoy
  • Fancy a morning brew? We have that covered Tea, coffee and milk provided
  • Life Assurance from day 1 so you are protected too
  • Employee Assistance Programme to help and support with life stuff
  • We have plenty of local discounts for coffee outlets, restaurants, cinemas and gyms and more
  • Free fruit, Flu Vaccinations, Cycle to work scheme, Eye Test/Glasses Vouchers, looking after your wellbeing
  • Enhanced Maternity and Paternity pay
  • Pension & 23 days holiday plus bank holidays

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