Customer Service Representative
5 days ago
We are seeking a skilled Customer Service Representative to join our team at Neilson Financial Services. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through effective communication, empathy, and problem-solving skills.
Key Responsibilities:
- Manage customer enquiries and requests efficiently and effectively
- Deliver customer correspondence within agreed company frameworks, timescales, and deadlines
- Empathise with customers and handle objections and queries confidently
- Maintain accurate client records and comply with regulatory requirements
- Adhere to processes and procedures for service-related matters and escalate as necessary
- Contribute to projects designed to improve the service offered by the business
Requirements:
- Previous phone-based customer service experience (minimum 1 year)
- Strong communication and listening skills
- Attention to detail and a positive attitude
- Strong link to our values: Customer Focused, Results Driven, Team Spirited
What's in it for you?
- A competitive starting salary of £27,500 with potential for increase to £30,000 after probation
- Exceptional training and development opportunities
- Option of hybrid working (dependent on results and length of service)
- A supportive and collaborative team environment
- Regular theme days and charity events
- Free fruit, flu vaccinations, and other wellbeing benefits
- Enhanced maternity and paternity pay
- Pension and 23 days holiday plus bank holidays
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