Customer Service Director

3 weeks ago


Windsor, Windsor and Maidenhead, United Kingdom Resourcing Global Solutions Full time

Job Title: Customer Service Manager



Description:

As a Customer Service Manager at Resourcing Global Solutions, you will be responsible for providing exceptional customer service to our clients and support to our account managers. Your primary focus will be on ensuring customer satisfaction, loyalty, and retention, while also meeting customer expectations.

Responsibilities:

• Providing day-to-day support and guidance to the Account Manager

• Maintaining established processes, including the Quote log and NPI logs

• Ensuring that customer service is promoted throughout the factory

• Coordinating with the sales team to meet customer needs

• Monitoring margin and ensuring profitability

• Maintaining excellent communication skills and computer skills in Word, PowerPoint, and Excel

Requirements:

• Experience in customer service, business development, and/or customer account management roles

• Electronics experience (Distribution or Manufacturing)

• Strong analytical, problem-solving, and critical thinking skills

• Excellent attention to detail and organizational skills

• Good communication skills both written and verbal

• Proficient computer skills

Benefits:

• Competitive salary and bonus structure

• Opportunities for professional growth and development

Company Information:

Resourcing Global Solutions is a leading provider of customer service solutions. We are committed to delivering exceptional customer experiences and providing our clients with the best possible service.

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