Customer Service Manager
4 weeks ago
Customer Service Manager
At Resourcing Global Solutions, we are seeking a highly skilled Customer Service Manager to join our team. This role will be responsible for providing exceptional customer service to our clients and support to our account managers. The ideal candidate will have experience in excellent customer service and be able to promote this idea throughout the organization. Key responsibilities include ensuring that customer logs are maintained by established processes, including the Quote log and NPI logs. The successful candidate will also have a background in customer service, business development, and/or customer account management roles. Additionally, they will have excellent communication skills, be able to quote sign-off, and have good computer skills in Word, PowerPoint, and Excel.
Key Responsibilities:
- Provide day-to-day support and guidance to the Account Manager
- Ensure that customer logs are maintained by established processes
- Background in customer service, business development, and/or customer account management roles
- Excellent communication skills
- Quote sign-off
- Margin monitoring
- Great attention to detail
- Good computer skills in Word, PowerPoint, and Excel
Requirements:
- Electronics experience (Distribution or Manufacturing)
- Previous electronics manufacturing industry experience
- Good knowledge of manufacturing processes and procedures
- Strong analytical, problem-solving, and critical thinking skills
- Ability to make decisions under pressure
- Excellent attention to detail and organizational skills
- Good communication skills both written and verbal
- Proficient computer skills
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