Customer Service Representative

4 days ago


Windsor, Windsor and Maidenhead, United Kingdom Profitero Full time

Job Description

As a Customer Support Specialist at Profitero, you will be responsible for ensuring excellent levels of service to our customers.

Key responsibilities include:

  • Engaging directly with customers to resolve their queries and issues.
  • Collaborating with the Account Management, Insights, and Technology teams to ensure customer success.
  • Project managing internal and external resources to achieve desired outcomes.
  • Providing clear and prompt communication with customers through support calls and emails.
  • Managing workload and overlapping priorities to meet scheduled deadlines and commitments.
  • Diagnosing and resolving data-related challenges our customers may encounter.

Qualifications

  • 2+ years of technical support or client service experience.
  • Excellent organisation, problem-solving & prioritization skills.
  • Passion for solving problems and taking action.
  • High degree of proficiency in Excel.
  • Prior experience in a technology/software company (a plus).
  • European language skills desirable for EMEA based roles (primarily German and French).


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