Customer Service Director

1 week ago


Windsor, Windsor and Maidenhead, United Kingdom This is Alexander Faraday Limited Full time

At This is Alexander Faraday Limited, we are seeking an experienced Customer Service Manager to lead our customer service department. The ideal candidate will have a background in customer service or customer service management roles, with experience in electronics distribution or manufacturing.

The successful candidate will be responsible for improving customer service experience, creating engaged customers, and facilitating organic growth. They will also take ownership of customer issues, develop and maintain procedures, and participate in weekly production meetings and bi-weekly improvement meetings.

Key responsibilities include:

  • Improving customer service experience and creating engaged customers
  • Taking ownership of customer issues and following problems through to resolution
  • Developing and maintaining procedures, policies, and standards
  • Participating in weekly production meetings and bi-weekly improvement meetings
  • Offering support as needed with inquiries from prospective customers
  • Overseeing QBRs for select customers
  • Quote sign off and margin monitoring

The ideal candidate will have strong prioritization abilities, be adaptable, and perform effectively under pressure while maintaining a customer-focused approach. They will also have a clean driving license and be willing to travel to customers.

We offer a competitive salary and benefits package, as well as opportunities for career development and growth. If you are a motivated and customer-focused individual who is looking for a new challenge, please apply today.



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