Customer Service Manager
4 weeks ago
Customer Service Manager Job Description
At Resourcing Global Solutions, we are seeking a highly skilled Customer Service Manager to join our team. The successful candidate will be responsible for providing exceptional customer service to our clients and supporting our account managers in their daily tasks.
Key Responsibilities:
Electronics experience in distribution or manufacturing
Providing day-to-day support and guidance to the Account Manager
Maintaining logs according to established processes, including the Quote log and NPI logs
Background in customer service, business development, and/or customer account management roles
Excellent communication skills
Quote sign-off
Margin monitoring
Great attention to detail
Good computer skills in Word, PowerPoint, and Excel, with the ability to learn new systems
Requirements:
Electronics experience in distribution or manufacturing
Previous electronics manufacturing industry experience
Good knowledge of manufacturing processes and procedures
Strong analytical, problem-solving, and critical thinking skills
Ability to make decisions under pressure
Excellent attention to detail and organizational skills
Good communication skills, both written and verbal
Proficient computer skills
What We Offer:
Depending on experience + Key Staff Bonus
Monday – Thursday: 08:00 am - 16:30 pm
Friday: 08:00 am - 13:00 pm
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