Customer Success Professional

6 days ago

London, Greater London, United Kingdom Technet IT Recruitment Limited Full time

Job Opportunity: Customer Success ProfessionalLocation: Remote - Must be in the UKSalary: £25,000 - £30,000

About the Company: Our client is a global leader in recognition and reward technology, inspiring millions across 185 countries. Their mission extends beyond business—they are committed to sustainability, aiming to fund the planting of 100 million trees annually.

Role Overview: As a Customer Success Professional, you will support clients and help ensure their programmes succeed. This role is perfect for someone starting their career and eager to learn in a dynamic environment.

Key Responsibilities:

  • Assist in managing client accounts and building strong relationships.
  • Support the onboarding of new clients, ensuring smooth programme setup.
  • Help implement recognition, reward, and loyalty strategies.
  • Analyse programme data and provide insights.
  • Prepare and deliver client updates and reviews.
  • Identify opportunities for growth within existing accounts.
  • Collaborate with internal teams to align client programmes with business goals.

Qualifications:

  • Recent graduate or early-career professional interested in customer success.
  • Basic understanding of SaaS platforms or related industries is a plus.
  • Strong Excel skills for data analysis.
  • Excellent communication and relationship-building skills.
  • Organised, detail-oriented, and proactive in learning.

Why Work with Us:

  • Competitive salary with growth opportunities.
  • Hands-on experience in a supportive environment.
  • Remote-first work setup with excellent equipment.
  • 25 days of annual leave.
  • Regular team events to foster connection.

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