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Customer Success Professional

2 months ago

London, Greater London, United Kingdom Media Contacts Ltd Full time

About Media Contacts Ltd

Media Contacts Ltd is a leading media organisation that specialises in hosting highly impactful financial events. Our events bring together industry members to facilitate the networking of relevant market influencers and encourage new ideas.

Job Summary

We are seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for overseeing and executing campaigns to guarantee the successful outcomes for our clients.

Key Responsibilities

  • Develop and implement client-centric strategies to drive account growth and retention.
  • Collaborate with cross-functional teams to ensure seamless event execution and client satisfaction.
  • Provide exceptional customer service and support to clients, addressing their needs and concerns in a timely and professional manner.
  • Identify opportunities for upselling and cross-selling, and develop strategies to increase revenue growth.
  • Monitor and report on key performance indicators (KPIs) to measure client satisfaction and account growth.

Requirements

  • Proven experience in customer success or a related field, with a strong track record of driving account growth and retention.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
  • Strong analytical and problem-solving skills, with the ability to identify opportunities for growth and develop strategies to address client needs.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines.
  • Strong knowledge of the financial markets and industry trends.

What We Offer

  • A dynamic and supportive work environment that encourages professional growth and development.
  • Opportunities to work with a diverse range of clients and stakeholders.
  • A competitive salary and benefits package.
  • Professional development opportunities, including training and mentorship programs.