Client Success Strategist

3 days ago


London, Greater London, United Kingdom Fuse Full time

About the Role

We are seeking an experienced Client Success professional to drive the successful adoption and utilization of our marketing platform among clients. This is a challenging opportunity for a seasoned expert to join our team at Annalect.

A bachelor's degree in Marketing, Business, or related field is required. A master's degree is preferred. The ideal candidate will have 8+ years of experience in client success or account management roles within the marketing technology industry.

The estimated salary for this role is £60,000 - £80,000 per annum, depending on experience. We offer a competitive compensation package, including a generous holiday entitlement and pension contributions.

Key Responsibilities:

  • Drive the successful adoption and utilization of our marketing platform among clients.
  • Serve as the central point of contact for client and agency stakeholders on Client Success projects.
  • Work with agency account stakeholders to define use cases/user stories for Omni capability usage on client accounts.
  • Define, build, and maintain the marketing workflow within the Omni platform workflow capabilities.
  • Support agency and specialist teams on uploading content and tracking tasks through workflow stages.
  • Support clients on platform and application issue resolution.


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