Client Success Strategist
2 days ago
We are seeking an experienced Client Success Strategist to join our EngineeringUK team. As a key member of our client-facing organization, you will be responsible for driving business growth, delivering exceptional customer experiences, and providing strategic direction to internal and external customers.
About the Role
You will analyze performance data, provide data-driven insights, and develop strategies to improve our programs. Your analytical acumen, customer-facing skills, and consultative approach will empower you to build productive relationships with publishers and drive discussions with senior leadership regarding growth opportunities, incidents, and quarterly business reviews.
Key Responsibilities:
- Analyze performance data and provide actionable insights to inform business decisions.
- Develop and implement processes and workflows that deliver amazing customer experiences.
- BUILD AND MAINTAIN PRODUCTIVE RELATIONSHIPS WITH PUBLISHERS, EMPHASIZING CONSULTATIVE APPROACHES AND LONG-TERM THINKING.
- Translate publisher feedback into product requirements and collect market intelligence to guide the overall direction of the program.
Requirements
To succeed in this role, you will need:
- 5+ years of experience in adtech or related field.
- 5+ years in client-facing role, demonstrating exceptional communication and interpersonal skills.
- Experience analyzing data and making business recommendations.
- Experience developing strategies that influence leadership decisions.
- Bachelor's degree.
Salary Range
The estimated salary for this position is £95,000 per annum, based on industry standards and your level of experience.
About Us
EngineeringUK is a leading provider of digital publishing solutions, helping publishers around the world build and grow their businesses. Our cutting-edge technologies and expert services enable publishers to monetize their content with demand from Amazon and other programmatic buyers. As an equal opportunities employer, we offer a competitive benefits package and opportunities for career growth and development.
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