Customer First Service Lead
5 days ago
Hastings Direct is seeking an experienced Customer Service Lead to join our team. As a key member of our UK Retentions department, you will be responsible for leading a team of contact centre agents, providing guidance, coaching, and mentoring to ensure they deliver exceptional customer experiences.
Your primary objective will be to create a positive and productive work environment, promoting a culture of continuous learning and growth. You will work closely with the wider team to identify areas for improvement, develop solutions, and implement changes to drive business results.
The estimated salary for this position is £33,000 - £38,000 per year, depending on experience. You will also receive benefits such as hybrid working arrangements, up to 5% annual discretionary bonus, and pension matching up to 10% of your salary.
This role requires a skilled leader who can motivate and inspire their team, promote a customer-first mindset, and foster a culture of excellence. If you are a results-driven individual with excellent communication and interpersonal skills, we encourage you to apply for this exciting opportunity.
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Customer Service Lead
3 weeks ago
Leicester, Leicester, United Kingdom NEXT Full timeAbout NEXTNEXT is a dynamic and innovative company that delivers exceptional customer service to approximately 130 countries globally.Our purpose-built contact centre in Leicester's Radar Road sets the stage for your journey with us. Here, you'll find inviting breakout areas, including a games room, modern restaurant, coaching rooms designed for support, and...
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Customer Service Representative
4 weeks ago
Leicester, Leicester, United Kingdom Otis College of Art and Design Full timeAbout the Role:At Otis, we take pride in leading the industry we founded, and there's never been a better time to be part of our team. We are seeking a Customer Service Advisor to help us deliver on our commitments today and plan our strategy for the future.Key Responsibilities:Support customers, colleagues, and passengers with a range of queries.Listen to...
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Customer Service Team Lead
3 weeks ago
Leicester, Leicester, United Kingdom J.P. Boden & Co. Limited Full timeJob Title: Customer Service Team LeadLocation: J.P. Boden & Co. LimitedSalary: £45,000 - £55,000 per annumAbout the Role:We are seeking an experienced Customer Service Team Lead to join our Weekend Operations team at J.P. Boden & Co. Limited.Key Responsibilities:Drive business performance as a Team Manager in a customer services team, inspiring &...
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Customer Service Team Lead Position
4 weeks ago
Leicester, Leicester, United Kingdom Next Full timeAbout the RoleWe are seeking an exceptional Customer Service Team Lead to join our team at Next.Key ResponsibilitiesLead, coach and motivate a team of customer service representatives to deliver outstanding resultsDevelop and implement strategies to improve operational performance and customer satisfactionCollaborate with other teams to drive business growth...
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Risk Management and Customer Service Lead
23 hours ago
Leicester, Leicester, United Kingdom City & County Credit Union Full timeRisk Management and Customer Service LeadWe are seeking a skilled Risk Management and Customer Service Lead to join our team on a hybrid basis. The successful candidate will be responsible for delivering high-quality customer service, with specific focus on our Real Estate Finance customers.The Key Responsibilities:Ensure full compliance with relevant legal...
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Customer Service Representative
4 weeks ago
Leicester, Leicester, United Kingdom Pertemps Bond Full timeJob Title: Call Centre AdvisorJob Description:Pertemps Bond is seeking a Customer Service Representative to join our team. As a Call Centre Advisor, you will be the first point of contact for customers dealing with their orders and requests.Key Responsibilities:• Communicate effectively with customers via phone and email• Respond to customer enquiries...
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Customer Service Lead for Parking Operations
20 hours ago
Leicester, Leicester, United Kingdom Austin Fraser Full timeCompany OverviewAustin Fraser is a leading provider of parking services in the UK, committed to delivering exceptional customer experiences. We are seeking a skilled Parking Marshall and Lead Marshall to join our team in Oadby, Leicester.Job Description:The successful candidate will be responsible for guiding customers to available parking areas, providing...
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Mental Health Service Lead
3 weeks ago
Leicester, Leicester, United Kingdom Service Care Solutions Full timeWe are seeking a skilled Director of Clinical Services to lead our mental health service in Leicester. As a strong and dedicated leader, you will be responsible for delivering consistently high levels of care.The ideal candidate will have excellent administration and clinical skills, ensuring the team provides person-centred care that enables each service...
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Customer Service and Maintenance Coordinator
4 weeks ago
Leicester, Leicester, United Kingdom R. H. COMMERCIAL VEHICLES LTD Full timeAbout Us">R. H. Commercial Vehicles Ltd is a leading provider of commercial vehicles, with over 40 years of experience in the industry.">We operate from six sites across the East Midlands, including our Leicester site, where you will be based.">The Role">This is an exciting opportunity to gain valuable experience while working towards a nationally recognised...
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Clinical Lead for Mental Health Services
3 weeks ago
Leicester, Leicester, United Kingdom Service Care Solutions Full timeJob OverviewWe are seeking a dedicated Clinical Lead to join our mental health service in Leicester, delivering high standards of care with exceptional administration and clinical expertise.Key Responsibilities:Full-time permanent role with 40 hours per weekSalary: £60,000 per annumMental health settingAbout the OpportunityThis is an exciting chance for a...
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Customer Service Representative
4 weeks ago
Leicester, Leicester, United Kingdom Centrica Full timeAbout this roleWe are seeking a highly motivated and customer-focused individual to join our Home Service Team as a Customer Service Apprentice. As a key member of our team, you will be responsible for providing first-class service to our customers, ensuring their needs are met and exceeded.Key responsibilitiesProvide exceptional customer service, responding...
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Customer Service Operations Coordinator
4 weeks ago
Leicester, Leicester, United Kingdom Stonewater Full timeJob Summary:We are seeking a highly organized and detail-focused Customer Service Operations Coordinator to join our team at Stonewater.This is an exciting opportunity to work in a hybrid role based in Whetstone, Leicester, and from home on a rota basis. As a key member of the Customer Experience Administration Team, you will play a crucial role in ensuring...
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Automotive Customer Service Trainee
4 weeks ago
Leicester, Leicester, United Kingdom R. H. COMMERCIAL VEHICLES LTD Full timeAbout Us">R. H. Commercial Vehicles Ltd is a leading provider of commercial vehicles, with over 40 years of experience in the industry.">We are currently seeking an Apprentice Customer Service Advisor to join our team in Leicester.">The Role">This is an exciting opportunity to gain valuable experience while working towards a nationally recognised...
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Customer Success Associate
23 hours ago
Leicester, Leicester, United Kingdom Employal Careers Full timeWe are seeking a highly skilled and experienced CUSTOMER SUCCESS ASSOCIATE - FINANCIAL SERVICES to join our team at Employal Careers. As a Customer Success Associate, you will play a key role in delivering exceptional customer experiences and driving business growth.Your primary responsibilities will include managing specific relationships with both...
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Customer Success Lead
4 weeks ago
Leicester, Leicester, United Kingdom Harrison Scott Associates Full timeHarrison Scott Associates is seeking a talented Customer Success Lead to join their team. As a Customer Success Lead, you will be responsible for ensuring that clients receive excellent service and that their needs are met. You will interpret client enquiries, generate quotes, and liaise with internal functions and outworkers to process jobs to approval...
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Exceptional Customer Service Representative
4 weeks ago
Leicester, Leicester, United Kingdom Sturgess Motor Group Full timeAbout UsThe Sturgess Motor Group has a rich history dating back to 1897. As one of the oldest family-operated motor dealers in the UK, we have built a reputation for delivering exceptional customer service.Job SummaryWe are seeking an Exceptional Customer Service Representative to join our team at Aylestone Road or Cropston Road locations. The successful...
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Customer Service Expert
1 month ago
Leicester, Leicester, United Kingdom Otis College of Art and Design Full timeAt Otis, we're committed to delivering exceptional service to our customers. As a Customer Service Advisor, you'll be the face of our company, providing top-notch support to our clients. Your role will be to build and maintain strong relationships with our key account clients, ensuring their needs are met and exceeded.You'll work closely with our account...
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Customer Service Manager Position
4 days ago
Leicester, Leicester, United Kingdom XC Trains Limited Full timeJoin Our Fleet as a Senior ConductorXCTrains Limited is seeking talented professionals to join our team as Senior Conductors.About the Opportunity:Provide exceptional customer service on the CrossCountry fleetAble to follow rules and regulations in a fast-paced environmentDemonstrated ability to take responsibility for team performanceStrong teamwork and...
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Customer Service Supervisor
3 weeks ago
Leicester, Leicester, United Kingdom ENGINEERINGUK Full timeJob OverviewWe are seeking an experienced Retail Team Lead to join our retail team at ENGINEERINGUK. As a key member of our sales team, you will be responsible for driving sales growth and improving customer satisfaction.The ideal candidate will have a strong background in retail, with experience in leading teams and driving sales growth. You will be...
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Customer Advocate Lead
7 hours ago
Leicester, Leicester, United Kingdom Hastings Direct Full timeAbout the RoleAs a Customer Advocate Lead at Hastings Direct, you will be responsible for developing and implementing strategies to support vulnerable customers. This role is based in Leicester or Bexhill-on-Sea and offers a hybrid work arrangement.The salary for this position is £40,000 - £55,000 per annum, depending on experience.About UsWe are a digital...