Automotive Customer Service Trainee

7 days ago


Leicester, Leicester, United Kingdom R. H. COMMERCIAL VEHICLES LTD Full time

About Us

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R. H. Commercial Vehicles Ltd is a leading provider of commercial vehicles, with over 40 years of experience in the industry.

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We are currently seeking an Apprentice Customer Service Advisor to join our team in Leicester.

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The Role

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This is an exciting opportunity to gain valuable experience while working towards a nationally recognised qualification in customer service.

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You will be responsible for managing the scheduling and maintenance of customer service plans, working closely with the Workshop Controller to optimise workflow.

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You will also provide timely, accurate updates on service progress, handle all necessary admin tasks, and ensure all work is logged according to manufacturer guidelines.

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Requirements

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To be successful in this role, you will need GCSEs (or equivalent) in Maths and English, as well as a genuine interest in customer service and the automotive industry.

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A strong IT skills (experience with Microsoft Office is a bonus), previous customer service experience, and enthusiasm for learning are highly valued.

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What You'll Gain

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  • You will work towards a nationally recognised customer service qualification, combining practical on-the-job experience with academic learning.

  • You will gain insight into the dynamic commercial vehicle sector, learning about the products and services that keep businesses moving.

  • This apprenticeship is your first step towards a long-term career with us, with opportunities for career progression and professional development.

  • You will enjoy free on-site gym facilities, designated break areas, fantastic company events, Christmas Gift Cards, and free access to our well-being programme which includes plenty of Highstreet discounts.

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About You

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We are looking for a motivated and enthusiastic individual who is passionate about delivering exceptional customer service.

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You should have a strong work ethic, excellent communication skills, and a willingness to learn and develop new skills.

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Salary

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The salary for this role is approximately £22,000-£25,000 per annum, depending on experience.

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Location

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This role is based at our Leicester site, where you will work closely with our experienced team to deliver exceptional customer service.

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Apply Now

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If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, please apply now to join our team.



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