Customer Service Ambassador
1 week ago
As a Customer Service Representative Apprentice at R. H. Commercial Vehicles LTD, you will be the vital link between our customers and the dealership, ensuring exceptional service and driving customer satisfaction. You will be responsible for delivering top-notch customer service, greeting customers courteously, understanding their needs, and ensuring smooth processes. You will also manage the scheduling and maintenance of customer service plans, working closely with the Workshop Controller to optimise workflow.
Key Responsibilities
• Manage customer interactions, providing timely and accurate updates on service progress
• Schedule and confirm MOTs, planned, and unplanned work in compliance with DVSA requirements
• Proactively promote additional products and services, highlighting their benefits in a professional manner
• Handle all necessary admin tasks and ensure all work is logged according to manufacturer guidelines
What You'll Gain
• Apprenticeship Qualification: You will work towards a nationally recognised Customer Service qualification, combining practical on-the-job experience with academic learning
• Automotive Industry Insight: You will get a unique insight into the dynamic commercial vehicle sector, learning about the products and services that keep businesses moving
• Career Progression: This apprenticeship is your first step towards a long-term career with us. At the end of your programme, you will have the chance to move into a full-time role with the company
• Extra Benefits: Enjoy free on-site gym facilities, designated break areas, fantastic company events, Christmas Gift Cards, and free access to our well-being programme which includes plenty of Highstreet discounts
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