Customer Service Operations Coordinator
10 hours ago
Job Summary:
We are seeking a highly organized and detail-focused Customer Service Operations Coordinator to join our team at Stonewater.
This is an exciting opportunity to work in a hybrid role based in Whetstone, Leicester, and from home on a rota basis. As a key member of the Customer Experience Administration Team, you will play a crucial role in ensuring the highest levels of quantitative and qualitative performance for our customers.
You will be responsible for processing incoming and external mail in accordance with service level agreements, working closely with the Customer Experience Team to meet all Team goals and SLAs.
In this rewarding role, you will have the opportunity to make a real difference in the lives of our customers, supporting them through their housing journey and providing exceptional customer service.
About Us:
Stonewater is a leading housing provider, managing around 39,000 homes and serving 82,000 customers across our portfolio of affordable properties for general rent, shared ownership, and sale.
We are committed to providing quality homes and services for people whose needs are not met by the open market, and we're proud to have been one of the first social housing providers in the UK to adopt the Sustainability Reporting Standard (SRS).
Your Benefits:
- A competitive salary of approximately £24,500 per annum, reflecting the cost of living in Leicester
- A specialist shared-ownership product to help you into your own home
- A retirement savings plan with up to 7% matched contribution rate
- Life assurance with a 3x cover
- An interest-free loan of up to £10k for home work spaces
- A healthcare cash plan
- Career development and progression opportunities
- Holiday starting at 26 days
- Deals and Discounts on shopping, travel, optical, and more
- A cycle to work scheme
- Team building days
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