Service Coordinator
4 weeks ago
At Mettler Toledo, we are seeking a highly skilled Service Coordinator to join our team. As a Service Coordinator, you will be responsible for coordinating resources to ensure the successful and timely completion of service orders.
Key Responsibilities:- Customer Interaction: Handle inbound customer calls, emails, and queries, providing estimates and lead times for site visits, depot orders, and parts to ensure high customer service standards.
- Service Order Management: Oversee service orders from initial call logging to completion, keeping technicians' diaries up to date and ensuring depot repairs have the relevant purchase orders.
- Customer Feedback: Proactively update customers on service order statuses and spare part deliveries, keeping them informed of any changes or progress.
- Scheduling: Book and schedule planned service orders to ensure timely completion within the specified month as per contract activation details.
- System Maintenance: Maintain service management systems, ensuring orders are in the correct status and notes are current.
- Team Collaboration: Support other departments to foster a team spirit within the company.
- Strong Communication Skills: Excellent verbal and written communication skills.
- Proactive and Self-Motivated: Proactive and works well on own initiative.
- Attention to Detail: Excellent attention to detail.
- Technical Skills: Competent with MS Outlook and MS Excel.
- Customer Service: Outstanding customer service skills.
- International Career Development Opportunities: Opportunities for career growth and development.
- Agile Working: Flexible working arrangements.
- Family-Friendly Policies: Enhanced family-friendly policies and flexible working patterns.
- Learning and Development: Opportunities for individual learning, development, and growth within the company.
- Work-Life Balance: Support for work-life balance, including 25 holidays, + Bank Holidays, and rewards length of service as your holiday entitlement increases to a maximum of 29 days once you hit your milestones.
- Health and Wellbeing: BUPA healthcare, an EAP service, and access to our wellbeing portal.
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Service Coordinator
4 weeks ago
Leicester, Leicester, United Kingdom Mettler Toledo Full timeJob Title: Service CoordinatorJob Summary:We are seeking a highly skilled Service Coordinator to join our team. As a Service Coordinator, you will be responsible for coordinating resources to ensure the successful and timely completion of service orders.Key Responsibilities:Customer Interaction: Handle inbound customer calls, emails, and queries, providing...
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Service Coordinator
4 weeks ago
Leicester, Leicester, United Kingdom Mettler Toledo Full timeService CoordinatorAt Mettler Toledo, we are seeking a highly skilled Service Coordinator to join our team. As a Service Coordinator, you will be responsible for coordinating resources to ensure the successful and timely completion of service orders.Key Responsibilities:Handle customer interactions, providing estimates and lead times for site visits, depot...
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Service Coordinator
4 weeks ago
Leicester, Leicester, United Kingdom Mettler Toledo Full timeJob Title: Service CoordinatorJob Summary:We are seeking a highly skilled Service Coordinator to join our team. As a Service Coordinator, you will be responsible for coordinating resources to ensure the successful and timely completion of service orders.Key Responsibilities:Handle customer interactions, including inbound calls, emails, and queries, providing...
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Marketing Services Coordinator
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