Service Coordinator

4 weeks ago


Leicester, Leicester, United Kingdom Mettler Toledo Full time
Service Coordinator

At Mettler Toledo, we are seeking a highly skilled Service Coordinator to join our team. As a Service Coordinator, you will be responsible for coordinating resources to ensure the successful and timely completion of service orders.

Key Responsibilities:
  • Handle customer interactions, providing estimates and lead times for site visits, depot orders, and parts to ensure high customer service standards.
  • Oversee service orders from initial call logging to completion, keeping technicians' diaries up to date and ensuring depot repairs have the relevant purchase orders.
  • Proactively update customers on service order statuses and spare part deliveries, keeping them informed of any changes or progress.
  • Book and schedule planned service orders to ensure timely completion within the specified month as per contract activation details.
  • Maintain service management systems, ensuring orders are in the correct status and notes are current.
  • Support other departments to foster a team spirit within the company.

What You Need to Succeed:
  • Strong communication skills – both verbal and written
  • Proactive and works well on own initiative
  • Excellent attention to detail
  • Competent with MS Outlook and MS Excel
  • Outstanding Customer Service

Our Offer to You:
  • International career development opportunities
  • Agile working
  • Supports working families through enhanced family-friendly policies and flexible working patterns.
  • Promote individual learning, development, and growth within the company
  • We advocate for work-life balance and offer 25 holidays, + Bank Holidays, and rewards length of service as your holiday entitlement increases to a maximum of 29 days once you hit your milestones.
  • Buy or sell additional annual leave - up to 5 days.
  • Health and Wellbeing of employees is crucial to us and as such all employees have BUPA healthcare, an EAP service, and access to our wellbeing portal. You will join a Trustee based pension scheme and have peace of mind with 4x life assurance.

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