Customer Service Coordinator
4 weeks ago
About the role
We are seeking a highly organized and detail-oriented Customer Service Coordinator to join our team at IOSH. As a key member of our customer service function, you will play a pivotal role in delivering a top-notch service to our customers.
Key responsibilities will include managing and executing a wide range of administrative tasks, addressing customer queries efficiently, and ensuring our operations run smoothly. You will also be responsible for managing email communications, supporting on-site certificate and licence printing, and conducting audits to uphold data accuracy.
As a Customer Service Coordinator, you will work in an environment that values integrity, excellence, and flexibility, with ample opportunities for personal and professional growth. You will be part of a dynamic team where your contributions directly impact customer satisfaction and business success.
What you'll bring
Along with your positive, can-do attitude, you will have experience of working in a customer service role delivering an excellent standard of service, handling financial transactions including invoicing, and being IT literate. Your knowledge of administrative processes and membership management and databases will be advantageous.
The ideal skill set will include outstanding organisational skills, strong attention to detail, exceptional communication skills, both written and verbal, an aptitude for effective problem solving, and a friendly approach to helping others.
Essential criteria
- Previous experience in an administrative role, preferably within a membership organisation or similar customer-service orientated environment
- Knowledge and experience handling financial transactions, such as invoicing, payments and refunds, with accuracy and attention to detail.
- Experience of stakeholder management.
- Ability to multi task in fast paced environment.
- Proficiency in using computer applications, including Microsoft Office suite, email and database software.
What's in it for you?
We support our colleagues to bring their best selves to work, so they can deliver exceptional outcomes. We do this by offering a comprehensive benefits package, including:
- Hybrid working and flexibility to ensure a positive work-life balance
- 25 days annual leave (plus bank holidays) increasing with length of service, with the option to buy more
- Private medical insurance and healthcare cash plan covered by IOSH
- Salary sacrifice pension scheme, minimum of 3% employee contribution whilst IOSH contribute 5%
- Individual performance related pay scheme
- Up to five paid volunteering days per year
- Employee Assistance Programme to support you and your dependent's wellbeing
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