Customer Service Coordinator

4 weeks ago


Leicester, Leicester, United Kingdom IOSH Full time

About the role

We are seeking a highly organized and detail-oriented Customer Service Coordinator to join our team at IOSH. As a key member of our customer service function, you will play a pivotal role in delivering a top-notch service to our customers.

Key responsibilities will include managing and executing a wide range of administrative tasks, addressing customer queries efficiently, and ensuring our operations run smoothly. You will also be responsible for managing email communications, supporting on-site certificate and licence printing, and conducting audits to uphold data accuracy.

As a Customer Service Coordinator, you will work in an environment that values integrity, excellence, and flexibility, with ample opportunities for personal and professional growth. You will be part of a dynamic team where your contributions directly impact customer satisfaction and business success.

What you'll bring

Along with your positive, can-do attitude, you will have experience of working in a customer service role delivering an excellent standard of service, handling financial transactions including invoicing, and being IT literate. Your knowledge of administrative processes and membership management and databases will be advantageous.

The ideal skill set will include outstanding organisational skills, strong attention to detail, exceptional communication skills, both written and verbal, an aptitude for effective problem solving, and a friendly approach to helping others.

Essential criteria

  • Previous experience in an administrative role, preferably within a membership organisation or similar customer-service orientated environment
  • Knowledge and experience handling financial transactions, such as invoicing, payments and refunds, with accuracy and attention to detail.
  • Experience of stakeholder management.
  • Ability to multi task in fast paced environment.
  • Proficiency in using computer applications, including Microsoft Office suite, email and database software.

What's in it for you?

We support our colleagues to bring their best selves to work, so they can deliver exceptional outcomes. We do this by offering a comprehensive benefits package, including:

  • Hybrid working and flexibility to ensure a positive work-life balance
  • 25 days annual leave (plus bank holidays) increasing with length of service, with the option to buy more
  • Private medical insurance and healthcare cash plan covered by IOSH
  • Salary sacrifice pension scheme, minimum of 3% employee contribution whilst IOSH contribute 5%
  • Individual performance related pay scheme
  • Up to five paid volunteering days per year
  • Employee Assistance Programme to support you and your dependent's wellbeing


  • Leicester, Leicester, United Kingdom Macildowie Recruitment and Retention Full time

    **The Opportunity**Macildowie Recruitment and Retention are seeking a skilled Customer Service Coordinator to join their team.**Key Responsibilities**Deliver exceptional customer serviceCoordinate and dispatch ordersPlan and manage delivery schedulesRespond to customer complaints and concernsProcess orders and manage inventory**Requirements**To succeed in...


  • Leicester, Leicester, United Kingdom Johnson Controls Full time

    Job Description:As a Customer Service Planner at Johnson Controls, you will play a vital role in supporting the installation team by planning and tracking installations. You will be responsible for optimizing the utilization of available labor resources, procuring equipment, and coordinating the end-to-end delivery of projects to clients. Your goal will be...


  • Leicester, Leicester, United Kingdom Macildowie Recruitment and Retention Full time

    Macildowie Recruitment and Retention is seeking a proactive and organized Customer Service Coordination Specialist to join a leading company in Leicester. This exciting opportunity is ideal for an individual who thrives in a customer-focused role and enjoys being part of a collaborative team.The Customer Service Coordination Specialist will play a key role...


  • Leicester, Leicester, United Kingdom Jacob Thomas Associates Full time

    Trainee Sales & Customer Service CoordinatorWe are seeking a Trainee Sales & Customer Service Coordinator to join our team at Jacob Thomas Associates. This is a dynamic role that offers long-term opportunities for progression and professional growth.The Role:Answering and responding to customer inquiriesProcessing orders and quotations on our in-house...


  • Leicester, Leicester, United Kingdom Pertemps Bond Full time

    Job Title: Service Co-ordinatorSalary: 28,000-31,000Location: LeicesterType: Full-Time Monday-FridayWe're seeking an experienced Service Co-ordinator to join our dynamic team at Pertemps Bond. As a key member of our team, you will play a crucial role in ensuring the smooth handling of customer orders, from start to finish.Key Responsibilities:Accurately...


  • Leicester, Leicester, United Kingdom IOSH Full time

    About the roleWe are seeking a highly organized and detail-oriented Customer Service Coordinator to join our team at IOSH. As a key member of our customer service function, you will play a pivotal role in delivering a top-notch service to our customers.Key responsibilities will include efficiently managing and executing a wide range of administrative tasks,...


  • Leicester, Leicester, United Kingdom Stobart Full time

    Job DescriptionWe are seeking a highly organized and detail-focused individual to fill the role of Customer Service Logistics Coordinator. As a key member of our team, you will be responsible for ensuring seamless logistics operations and delivering exceptional customer experiences.Salary and BenefitsThe successful candidate can expect a competitive salary...


  • Leicester, Leicester, United Kingdom Culina Group Full time

    Culina Group, a leading ambient transport and logistics business, provides services to many of the UK's best-known brands across core consumer and retail sectors.As a Front Desk Coordinator at Culina Group, you will play a vital role in our winning culture by handling driver calls effectively to minimize service disruption and operational delays. You will...


  • Leicester, Leicester, United Kingdom Cadent Full time

    We are seeking a highly skilled Customer Centre Senior Administrator to join our East of England network on a 6-month fixed term contract basis. As a key member of our team, you will play a vital role in driving and delivering high levels of customer satisfaction across all work-types.Key Responsibilities:Manage customer telephone contact for core query...

  • Service Coordinator

    4 weeks ago


    Leicester, Leicester, United Kingdom Mettler Toledo Full time

    Job Title: Service CoordinatorJob Summary:We are seeking a highly skilled Service Coordinator to join our team. As a Service Coordinator, you will be responsible for coordinating resources to ensure the successful and timely completion of service orders.Key Responsibilities:Customer Interaction: Handle inbound customer calls, emails, and queries, providing...

  • Service Coordinator

    3 weeks ago


    Leicester, Leicester, United Kingdom Mettler Toledo Full time

    Job Title: Service CoordinatorAt Mettler Toledo, we are seeking a highly skilled Service Coordinator to join our team. As a Service Coordinator, you will be responsible for coordinating resources to ensure the successful and timely completion of service orders.Key Responsibilities:Customer Interaction: Handle inbound customer calls, emails, and queries,...

  • Service Coordinator

    4 weeks ago


    Leicester, Leicester, United Kingdom Mettler Toledo Full time

    Service CoordinatorAt Mettler Toledo, we are seeking a highly skilled Service Coordinator to join our team. As a Service Coordinator, you will be responsible for coordinating resources to ensure the successful and timely completion of service orders.Key Responsibilities:Handle customer interactions, providing estimates and lead times for site visits, depot...

  • Service Coordinator

    4 weeks ago


    Leicester, Leicester, United Kingdom Mettler Toledo Full time

    Job Title: Service CoordinatorJob Summary:We are seeking a highly skilled Service Coordinator to join our team. As a Service Coordinator, you will be responsible for coordinating resources to ensure the successful and timely completion of service orders.Key Responsibilities:Handle customer interactions, including inbound calls, emails, and queries, providing...


  • Leicester, Leicester, United Kingdom Pertemps Leicester Full time

    Job Title: Service Operations CoordinatorSalary: CompetitiveLocation: LeicesterType: Full-Time Monday-FridayWe're seeking a highly organized and detail-focused Service Operations Coordinator to join our dynamic team at Pertemps Leicester.As a Service Operations Coordinator, you will play a crucial role in ensuring the seamless handling of customer orders...


  • Leicester, Leicester, United Kingdom Pertemps Bond Full time

    Job Title: Service Operations CoordinatorWe are seeking an experienced Service Operations Coordinator to join our dynamic team at Pertemps Bond. As a Service Operations Coordinator, you will play a crucial role in ensuring the smooth handling of customer orders, from start to finish.Key Responsibilities:* Accurately enter and process customer orders* Verify...


  • Leicester, Leicester, United Kingdom Pertemps Bond Full time

    Job Title: Service Operations CoordinatorWe are seeking an experienced Service Operations Coordinator to join our dynamic team at Pertemps Bond. As a key member of our operations team, you will play a crucial role in ensuring the smooth handling of customer orders, from start to finish.Key Responsibilities:* Accurately enter and process customer orders*...


  • Leicester, Leicester, United Kingdom Pertemps Bond Full time

    Job Title: Service Operations CoordinatorWe are seeking an experienced Service Operations Coordinator to join our dynamic team at Pertemps Bond. As a key member of our operations team, you will play a crucial role in ensuring the smooth handling of customer orders, from start to finish.Key Responsibilities:* Accurately enter and process customer orders*...


  • Leicester, Leicester, United Kingdom IOSH Full time

    About the roleWe are seeking a highly organized and detail-oriented Customer Service Co-ordinator to join our team at IOSH. As a key member of our customer service function, you will play a pivotal role in delivering a top-notch service to our customers.Key responsibilities will include efficiently managing and executing a wide range of administrative tasks,...


  • Leicester, Leicester, United Kingdom IOSH Full time

    About the roleWe are seeking a highly skilled and experienced Customer Service Co-ordinator to join our team at IOSH. As a key member of our customer service function, you will play a pivotal role in delivering a top-notch service to our customers.Your primary responsibility will be to efficiently manage and execute a wide range of administrative tasks,...


  • Leicester, Leicester, United Kingdom Pertemps Bond Full time

    Job Title: Service Operations CoordinatorWe are seeking an experienced Service Operations Coordinator to join our dynamic team at Pertemps Bond. As a key member of our operations team, you will play a crucial role in ensuring the smooth handling of customer orders, from start to finish.Key Responsibilities:* Accurately enter and process customer orders*...