Customer Service Team Lead

3 days ago


Leicester, Leicester, United Kingdom J.P. Boden & Co. Limited Full time

Job Title: Customer Service Team Lead

Location: J.P. Boden & Co. Limited

Salary: £45,000 - £55,000 per annum

About the Role:

We are seeking an experienced Customer Service Team Lead to join our Weekend Operations team at J.P. Boden & Co. Limited.

Key Responsibilities:

  • Drive business performance as a Team Manager in a customer services team, inspiring & motivating front line staff to provide exceptional customer experiences.
  • Achieve operational KPI's, effective communication, and continuous improvement.

Requirements:

  • Proven track record in leadership of a customer service team.
  • Knowledge of call centre systems and technology.
  • Demonstrable experience of leading high performing teams and driving sustainable performance.

Benefits:

  • Flexible hybrid working.
  • Targeted annual bonus scheme.
  • Generous clothing allowance and discount on all clothing ranges.


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